Student Connect Contact Form Closure
Posted: June 12, 2019
The Student Connect contact form is closed from 4:15 p.m. MST on Friday, June 14, until 8:15 a.m. MST on Monday, June 17. During this period we are not able to receive new inquiries. We apologize for any inconvenience this may cause and look forward to assisting you on Monday.
Update for High School Applicants Affected by Fires
Posted: June 11, 2019
Alberta Education has issued a statement about high school students from school districts affected by the fires in these areas. Read the full statement here.
The University of Alberta will accept your final grades as reported on transcripts produced by Alberta Education, whether or not those grades include diploma exams.
Students impacted by this announcement do not need to inform us if they are writing the diploma exam or not.
If you have further questions, call Student Connect: 780-492-3113 or toll-free 1-855-492-3113.
In-Person Payments at Student Connect
Posted: May 31, 2019
Effective June 1, 2019, Student Connect will no longer be accepting in-person payments.
Students can complete and pay for the following services online via debit* or credit:
* Please confirm with your bank that your debit card is activated for online payments.
High volume times
Posted: May 1, 2019 (Updated: June 12, 2019)
Our current email response time is approximately 5-7 business days. However, we are not able to respond to inquiries regarding the status of your application or documents you may have submitted. Please continue to check your BearTracks and UAlberta email address for updates.
Please note our Admissions unit is only open for phone inquiries between 1:00 p.m. and 4:15 p.m. MST (Monday to Friday).
If you submitted all of the required documents for your application more than 8 weeks ago but haven’t yet received an update to your application status, you can contact Student Connect at 780-492-3113 or toll-free at 1-855-492-3113 to speak with an advisor. Advisors will only be able to provide application updates over the phone if the above criteria have been met.