FAQs

Re-opening Questions - Nov 2020

What you need to know when using our facilities during our reopening

PLEASE REMEMBER

Stay home if you have a fever, cough, sore throat, runny nose, or shortness of breath or if you are a close contact of a person who tested positive for COVID-19 or has returned to Canada from an outside country within the last 14 days.

Thank you for being safe, kind, and patient. We’re in this together. We will get through it together.

» Read our latest update

How do I enter the facility?
There is a designated entrance and exit. Please look for directional signage to ensure you are adhering to the physical distancing that has been put in place.
What are the operational hours for facilities (After reopening)?
Van Vliet Complex, Customer Service Centre (North Campus), and Facility Services
  • Monday to Friday: 7 AM - 8 PM
  • Saturday & Sunday: 9AM - 4PM

Van Vliet Complex, Hanson Fitness & Lifestyle Centre
  • Monday to Friday: 7 AM - 7:30 PM
  • Saturday & Sunday: 9 AM - 3:45 PM

North Campus: Aquatics Centre, Pavilion, Gymnasiums, and Studio Spaces

Variable drop-in hours and rental use available. Please check our website for up to date schedules.


Clare Drake Arena

Closed until January 2021


Wilson Climbing Centre 

Variable drop-in hours and rental use available.

  • Monday to Friday: 2:00 PM - 9:45 PM
  • Saturday & Sunday: 12:15 PM - 5:45 PM

Saville Community Sports Centre (East) and Customer Service Centre (South Campus)
  • Monday to Friday: 7 AM - 10 PM
  • Saturday & Sunday: 9 AM - 6 PM

Foote Field

Closed until January 2021


Saville Community Sports Centre Fitness Centre
  • Monday to Friday: 6 AM - 9:30 PM
  • Saturday & Sunday: 8 AM - 6:15 PM

Saville Community Sports Centre (West)
  • Monday to Friday: 8:45 AM - 4 PM
  • Closed
What to expect when entering the facility? (Screening Questions)

Every patron will be asked a set of pre-screening questions before being able to access the HFLC/PA spaces.

Screening Questions: 

Does the attendee have any new-onset (or worsening) of any of the following symptoms?

  • Fever
  • Cough
  • Shortness of Breath / Difficulty Breathing
  • Sore Throat
  • Chills
  • Painful Swallowing
  • Runny Nose / Nasal Congestion
  • Feeling Unwell / Fatigued
  • Nausea / Vomiting / Diarrhea
  • Unexplained loss of appetite
  • Loss of sense of taste or smell
  • Muscle / Joint Aches
  • Headache
  • Conjunctivitis

Has the attendee travelled outside of Canada in the last 14 days?

Has the attendee had close contact* with a confirmed case of COVID-19 in the last 14 days?

Has the attendee had close contact with a symptomatic** close contact of a confirmed case of COVID-19 in the last 14 days?

*Close contacts are defined as anyone who was within two metres of a positive case of COVID-19 for 15 minutes or more of cumulative contact, without consistent and appropriate use of personal protective equipment (PPE). Close contact is ALSO someone who has had direct contact with bodily fluids of a person who has COVID-19 (e.g., was coughed or sneezed on), or who provided direct care for a person who has COVID-19, without consistent and appropriate use of PPE.

For sports that involve close, sustained, or intermittent and repeated contact, all members of the teams playing each other are considered close contacts when there is a case on a team.

**Ill/symptomatic means someone with COVID-19 symptoms on the list above.


There will be directional signage and floor decals throughout the facility so please follow.

What are your Masking guidelines?

Mask Wearing:

  • All users, participants and spectators will be required to wear a mask at all times in common spaces (including hallways, washrooms, classrooms, lounge areas).
  • All coaches, assistant coaches and trainers will be required to wear a mask at all times while coaching.
  • All participants will be required to wear a mask when:
    • receiving instruction
    • taking a rest break
    • not actively participating in cardio activity
    • actively participating in Intramural programming (with exception of hockey)

Participants are strongly encouraged to wear a mask even during physical activity to enhance the safety protocols of our facility and programs.

Masks WILL NOT be provided at our facilities. Please come prepared with your own.

What are you guidelines for Physical Distancing?

Physical Distancing

  • All users, participants, and spectators will be required to physical distance at all times in common spaces (including hallways, washrooms, classrooms, and lounge areas).
  • All coaches, assistant coaches, and trainers will be required to physical distance at all times while providing coaching except where close proximity for instruction is absolutely necessary.
  • All participants will be required to physical distance from the coaches, trainers, and fellow participants when:
    • receiving instruction
    • taking a rest break
    • not actively participating in the space’s designated activity or play area.
What about High Fives, Cheering, Hand Slaps?

High Fives, Cheering, Hand Slaps

Coaches, trainers, participants, and spectators will refrain from giving high fives, cheering, or making any celebratory gestures that require a reduction in the 2 metre physical distance requirement.

How do I sign up for fitness centre access, aquatics centre, or climbing centre access?
Drop-in use of the aquatics, climbing and fitness centre is prohibited. Instead, patrons will need to book an appointment to use the facilities. Appointment booking is available online: www.activityreg.ualberta.ca
How do I book a squash court?
Squash courts will not be opened until further notice. More info to come.
Are spectators permitted?

Spectators

Although AHS guidelines allow for a small number of spectators, user groups are encouraged to limit the number of spectators attending events to only those that are absolutely required.

Will hand sanitizer be provided?
There will be hand sanitizing stations throughout the facility. 
How are you cleaning the spaces?

Touchpoint Cleaning will be done after every rental.

We also will be touchpoint cleaning and monitoring on a regular schedule in all common areas.

Pin pads etc will be cleaned after every use.

What do I do if I start to feel ill?

If you feel ill, please follow the University's rapid response plan. 

→ Rapid response plan

Who's responsible for cleaning the fitness equipment?
Our staff will be cleaning the equipment regularly, but patrons will be expected to wipe down equipment before and after use. Towels and spray bottles will be provided to patrons when they check-in at the fitness centre.
Do I need my own water bottle?
The water fountains will have bottle filling only. The mouthpiece will be disabled so please remember your water bottle.
What type of cleaner are you using?

Please contact Customer Service for information on the cleaners and disinfectants we use in our facilities.

Contact us

Will you have someone monitoring physical distancing and equipment cleaning?

Our staff will be regularly monitoring the facilities.

  • Signage/video reminders are placed around the facility,  and scheduled appointments to use our facilities will minimize numbers in common areas.

COVID-19 UPDATES

November 26, 2020 – New public health measures

To Our Valued Clients,

As a result of the Province of Alberta announcement regarding COVID-19 public health restrictions on Tuesday, November 24, 2020, Campus & Community Recreation has taken this opportunity to review our programs, services, and facility operations. Our goal is to provide a safe environment following the provincial guidelines. Your health and wellness are important to us and we understand this includes participating in physical activity!

We are pleased to offer the following opportunities for individual exercise/training activities by appointment only:

  • Hanson Fitness and Lifestyle Centre
  • Wilson Climbing Centre
  • Van Vliet Complex - Aquatics Centre and Pavilion
  • Saville Community Sports Centre - Curling, Tennis, Fitness Centre
  • Saville Community Sports Centre - GO Sports - walking track and preschool
  • Sport Performance Centre (specified members only)

The following facilities will not reopen until January 2021:

  • Clare Drake Arena
  • Foote Field Dome

All group recreation programs and leagues have been cancelled for the remainder of 2020 (some exceptions may apply). Further information will be emailed to program and league participants with specific information related to their activity. Play will resume in January 2021 as we are able to open facilities.

During this challenging time, we have implemented an enhanced mask policy. Masks are required at all times within our facilities, with the exception of participation in high-intensity physical activity. We ask for your cooperation in wearing a mask as often as possible while using our facilities, including taking the opportunity to reduce the intensity of your workout in order to wear a mask. Your continued support is critical in our ability to maintain a safe environment for everyone.

For up to date information about our facilities, memberships, programs, and services, please visit our Frequently Asked Questions page or savillecentre.ca

Stay safe and healthy!

Cheryl Harwardt, Director, Campus & Community Recreation


November 13, 2020 – New public health measures
Dear Valued Clients,

The Government of Alberta has announced new public health measures to protect the health system and limit the spread of COVID-19. The new measures will be in place between November 13-27. The University of Alberta and Campus & Community Recreation are committed to providing safe and healthy spaces to support your recreation goals.

Effective immediately the following changes will take place:
For up to date information please visit our website at uab.ca/recreation OR savillecentre.ca

Team Sports and Group Fitness:

The government has suspended indoor fitness classes and team sports, excluding varsity sports and national team training sessions, for the period of November 13-27.

To meet these requirements, the following activities are suspended immediately at all University of Alberta campuses and facilities:

  • Group fitness programs
  • Group dance programs
  • Group martial arts programs
  • Intramural sports
  • Club dance groups and team sport activities
  • Curling leagues
  • Rental space for team sports in all facilities

The following sport and recreation facilities will remain open (specific restrictions may apply to each facility):

PAW Centre:

  • Wilson Climbing Centre
  • Hanson Fitness and Lifestyle Centre

Van Vliet Complex: 

  • Arena (no team sport leagues )
  • Aquatics Centre
  • Pavilion (Butterdome) - registered drop-in only

Saville Community Sports Centre East:

  • Fitness Centre
  • Sport Performance Centre
  • Tennis Centre

Saville Community Sports Centre West

  • Gymnastics Centre - individual training and pre-school programming
  • Walking/Running Track - registered drop-in only

Foote Field Dome - for individual fitness training only

Finally, we are seeking your help in keeping our facilities and programs safe and available during the pandemic.

Masks are required at all times, with the exception of during high-intensity physical activity. Please ensure you wear a mask when you are receiving or giving instruction, you are at rest during your activity or you are awaiting your turn to enter the activity.

Your health is important to us, thank you for your cooperation and adherence to these safety measures.

Sincerely,
Cheryl Harwardt,
Director, Campus & Community Recreation

Enhanced Masking Guidelines - Oct 19, 2020

October 19, 2020

To our valued clients,

At all times, the goal of the University of Alberta and Campus & Community Recreation is to operate efficient, safe, and engaging programs and facilities for all of our users. During this pandemic, this goal is increasingly demanding to achieve. As we enter this fall/winter season, COVID-19 continues to be a threat and the flu season is upon us.

To ensure we are able to achieve our goal and to establish a high priority on the safety of our participants and staff members, the University of Alberta has established the following enhanced guidelines for use of facilities and programs:

NOTE: These enhanced guidelines apply to all users including those identified to be within a cohort.

Mask Wearing:

  • All users, participants and spectators will be required to wear a mask at all times in common spaces (including hallways, washrooms, classrooms, lounge areas).
  • All coaches, assistant coaches and trainers will be required to wear a mask at all times while coaching.
  • All participants will be required to wear a mask when:
    • receiving instruction
    • taking a rest break
    • not actively participating in cardio activity
    • actively participating in Intramural programming (with exception of hockey)

Participants are strongly encouraged to wear a mask even during physical activity to enhance the safety protocols of our facility and programs.

Physical Distancing

  • All users, participants and spectators will be required to physical distance at all times in common spaces (including hallways, washrooms, classrooms, and lounge areas).
  • All coaches, assistant coaches and trainers will be required to physical distance at all times while providing coaching except where close proximity for instruction is absolutely necessary.
  • All participants will be required to physical distance from the coaches, trainers and fellow participants when:
    • receiving instruction
    • taking a rest break
    • not actively participating in the space’s designated activity or play area.

High Fives, Cheering, Hand Slaps

Coaches, trainers, participants, and spectators will refrain from giving high fives, cheering, or making any celebratory gestures that require a reduction in the 2 metre physical distance requirement.

Spectators

Although AHS guidelines allow for a small number of spectators, user groups are encouraged to limit the number of spectators attending events to only those that are absolutely required.

Although we realize these guidelines establish a standard beyond the provincial physical activity, recreation and sport guidelines, and some provincial sport organization guidelines, these measures are being taken to enhance the safety of our facilities and preserve the long-term access to the programs that are so important to us.

We appreciate your cooperation and compliance with these enhanced safety measures.

For up to date information about our facilities, memberships, programs, and services, please visit our Frequently Asked Questions Page.

Sincerely,

Cheryl Harwardt
Director, Campus & Community Recreation

Reopening Update - August 7, 2020

We are very excited to welcome you back!

We have been busy getting our facilities ready for everyone to enjoy again in a safe way. Our reopening plan will include enhanced cleaning protocols, pre-screening processes at entry, and capacity limits. Below is some important information about what is upcoming.

Reopening Dates and Hours

Tentative Facility Re-Opening Dates:

  • Hanson Fitness & Lifestyle Centre (HFLC): August 17 for scheduled appointments. Book your drop-in time online at activityreg.ualberta.ca
  • Wilson Climbing Centre (WCC): August 17 for scheduled appointments. Book your drop-in time online at activityreg.ualberta.ca
  • West Pool in Van Vliet Complex (VVC): July 6 for scheduled appointments. Book your drop-in time online at activityreg.ualberta.ca
  • Clare Drake Arena (VVC): September 8 for scheduled appointments for Rec Skate starting September 21. Book your drop-in time online at activityreg.ualberta.ca
  • Sports and Activities in Van Vliet Complex (VVC) Pavilion Running Track, Gyms & Courts: September 1 for scheduled appointments. Book your drop-in time online at activityreg.ualberta.ca
  • Van Vliet Complex (VVC): For gymnasium, Pavilion, Arena, outdoor space rentals, and CCR programming. Contact bookings@ualberta.ca to book your space.
  • Saville Community Sport Centre (West): August 10 for gymnasium rentals only.
  • Saville Community Sport Centre (East) Fitness Gym: September 1 for scheduled appointments. Book your drop-in time online at activityreg.ualberta.ca
  • Saville Community Sport Centre (East) Curling Centre: September 14 for scheduled appointments.

Hours of Operation:

Van Vliet Complex and Hanson & Fitness Lifestyle Centre
Monday – Friday: 7:00 am – 8:00 pm
Saturday & Sunday: 9:00 am - 4:00 pm

Wilson Climbing Centre
Monday – Friday: 5:30 pm - 7:30 pm
Saturday & Sunday: 12:15 pm - 5:00 pm

Saville Community Sport Centre (West)
Monday – Friday: 9:00 am - 9:00 pm
Saturday & Sunday: 10:00 am – 6:00 pm

Saville Community Sport Centre (East)
Monday – Friday: 7:00 am – 10:00 pm
Saturday & Sunday: 9:00 am - 6:00 pm

These hours are subject to change. Please check our website for up to date information.

For the most up to date information about our facilities, memberships, programs, and services, please visit our website or visit our Frequently Asked Questions page.

Re-opening Update - July 2

Update July 2, 2020

Campus & Community Recreation Re-Opening Plans

At Campus & Community Recreation, we believe in the power of physical activity and social interaction as an important part of the health and wellness of the communities we serve. The physical and mental health of our students, staff, faculty, and community members is our highest priority. As such, we are currently developing plans to re-open our sport and recreation facilities over the course of the summer.

We will begin our re-opening plans on Monday, July 6, 2020. The following facilities will open:

  • Lister Soccer Field – booked space
  • Lister Beach Volleyball Courts – booked space
  • Varsity Field – booked space
  • Campus St Jean Soccer Fields – booked space
  • Saville Community Sports Centre Indoor Tennis Centre – members only
  • Saville Community Sports Centre, Ortona Gymnastics – members only
  • Saville Sport Performance Centre – members only
  • Van Vliet Complex – West Pool – registered programs and rentals only
  • Van Vliet Complex – Wilson Climbing Centre – registered programs only

In particular, we are very excited to offer children’s Aquatics and Climbing Camps and adult Aquasize to our clients. To learn more please visit activityreg.ualberta.ca.

We are also excited to offer lane swim beginning Monday, July 6. Lane swim times will be Monday to Friday, 8:00 am – 9:00 am and 4:00 – 5:00 pm. Lane swim time participation will be limited and must be pre-booked by emailing aquatics@ualberta.ca.

Safety is paramount to our re-opening plans and all facilities will observe various COVID-19 protocols. In this initial stage, here are some notable changes to be aware of:

  • The exterior doors to Van Vliet Complex will not be open. Access to the West Pool will be through the west pool doors (directly onto the deck) located across from Varsity Field. Access to the Wilson Climbing Centre will be through the exterior entrance on 114 Street.
  • Please come ready for your activity, lockers will not be available.
  • Shower areas will be limited to swimmers before and after their swim.
  • Our staff will observe physical distancing as much as possible within the confines of the activity space and will be wearing masks when physical distancing is not possible.
  • Our clients will be asked to observe AHS guidelines and conduct pre-screening activities prior to entering the activity spaces.

We are looking forward to welcoming you back! Over the course of the summer we will continue to open other facilities:

  • Mid-late July – Outdoor Fitness Gym; Foote Field Dome
  • Early August – Steadward Centre
  • Mid-August – Hansen Fitness and Lifestyle Centre; Pavilion, Gyms and studios, Saville Community Sports Centre Basketball, Volleyball gyms
  • Early September – Clare Drake Arena, Saville Community Sports Centre Curling

Please check back here often for up-to-date information on facility openings.

In the meantime, our staff have developed many resources to help you maintain an active lifestyle. We invite you to connect with us online:

  • Join our live online fitness and recreation classes
  • Visit us on YouTube to watch a variety of instructional fitness videos previously aired on our social media channels
  • Follow us on Instagram, Twitter, Facebook: @UAlbertaRec

Or, you can register for our outdoor recreation programs this summer.

Thank you for your patience as we put our plans in place to provide a safe return to recreational programming and activities.

We are looking forward to welcoming you back soon!

— Cheryl Harwardt, Director,
Campus & Community Recreation


*NOTE: Our facilities in the Van Vliet Complex still remain closed to the general public at this time, with the exception of some registered, outdoor programming and kid's climbing & aquatics day camps. We are currently assessing our re-opening protocols and will release updates on the status of our timelines as soon as they become available. Thank you for your patience.

Facility Update - June 10

JUNE 10, Update 

Dear Campus & Community Recreation Clients

As you are aware, the Government of Alberta has announced the re-launch guidelines for the Sport, Physical Activity and Recreation sector as part of their stage 2 reopening strategy. We are in the process of reviewing these guidelines and developing plans to welcome you back in a safe and responsible manner. We ask for your patience while we conduct our assessment and put plans in place and will make an announcement regarding our re-launch plans in the near future.
In the meantime, our staff has developed resources to help you to maintain an active lifestyle. We invite you to connect with us online:
 

Thank you for your ongoing patience and support.  We look forward to seeing you again soon!

Stay active, stay well,

Cheryl Harwardt, MBA
Director, Campus & Community Recreation

Facility Update - April 17

Dear Campus & Community Recreation Clients

Due to the ongoing COVID-19 pandemic in Alberta and closures of all Recreation facilities, Campus & Community Recreation has made the decision to cancel our spring program session which was scheduled to run throughout the months of May and June.

For those currently registered for a spring session program, you will receive a full refund within the upcoming weeks. We anticipate offering our Summer Sport Leagues for July and August, please look out for registrations to open in early June.

We will continue to monitor and work with Alberta Health Services and the Government of Alberta and provide updates as we navigate through this public health concern.

In the meantime, our staff are building resources for you to maintain an active lifestyle. I invite you to connect with us online:

  • Check this page for up-to-date information on our programs and services
  • For physical activity and wellness resources visit: uab.ca/well
  • Visit us on YouTube to watch a variety of instructional fitness videos previously aired on our social media channels
  • Follow us on Instagram, Twitter, Facebook: @UAlbertaRec

Stay tuned for future announcements about online opportunities and classes!

Thank you for your ongoing patience.

For further information or general inquiries please contact recreation@ualberta.ca

For the most up-to-date information visit uab.ca/COVID19

StayActiveStayWell #MyMoveMyMoment

Cheryl Harwardt, MBA
Director, Campus & Community Recreation