North and South Customer Service Staff

North and South Customer Service Representative 

Position: Customer Service Representative 
Compensation: $16.27
Benefits: 4% vacation pay, 3.46% stat pay; 1.5 premium
Hours: 10-16 hours per week
Time commitment: Must be available to work days, evenings and weekends on a regular basis. Days of work are from Monday-Sunday and include hours within the range of 5:30 a.m.-11:30 p.m. 
Type: casual staff, hourly
Division: Campus and Community Recreation
Locations: Van Vliet Complex and Saville Community Sports Centre
Department: Support and Recreation Services

Responsibilities

• Respond to patron inquiries regarding programs, events and general information while providing
  exceptional customer service.
• Enter program registrations, process payments with excellent attention to detail.
• Direct or respond to all incoming phone, fax and email inquiries/comments in a positive and
  welcoming way.
• Demonstrate an overall understanding of the facilities used and direct people accordingly
• Conduct daily opening and closing procedures.
• Help people from our community reach their goals by providing accurate and helpful information
  on all programming.

Qualifications

• High School Diploma required.
• Strong front-line customer service skills.
• Current Standard First Aid, CPR Level C and AED training is required.
• Ability to work successfully in a busy, fast-paced environment where teamwork and good
  communication is required.
• Knowledge of computers and relevant software applications (i.e.Google Apps, Microsoft Word &
  Excel, Intelligenz).
• Experience in recreation management software is an asset.
• Strong cash handling skills and experience with the processing of cheques, debit and credit cards
  is an asset.
  

Key Competencies 

• Excellent verbal and written communication skills
• Problem solving skills
• Attention to detail
• Ability to talk easily with many people from diverse backgrounds on a daily basis

Application Procedure

1. Go to uab.ca/ccrjobs
2. Select “Apply Online” to complete a Google form application submission.
3. You will be asked to submit your resume as part of your application.

We thank all interested applicants; however, only those applicants selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.