Current Residents

We recognize that for many students continuing to live in residence is necessary. Residences will continue operations. Student supports and programs are continuing with social distancing protocols in place.

Your safety and health is our priority. To maintain the safety of our residents, we continue to implement preventative measures.

Frequently asked questions

If you have a question that isn’t answered below, please contact Residence Services at housing@ualberta.ca.

Staying in residence

Can I stay?

Residences remain open and operational. In order to support physical distancing some residences with shared facilities have been closed.

My family lives in a city with more cases than Edmonton and I’m scared to go home. Am I able to stay?

This is an example of an exceptional circumstance. You may be required to move to a different suite as the situation develops but Residence Services is committed to supporting you and keeping you safe.

Please contact housing@ualberta.ca for more information.

Is there enough space in residence for everyone who is staying?

YES. Our priority has been to relocate current residents who cannot go home to units with private or semi-private bathrooms and to reduce the density in residences with shared kitchen facilities.

I am an international student facing financial difficulty. What can I do?

International students can visit International Student Services to learn about financial support specifically available to international students.

I’ve been laid off and can’t afford rent but I don’t want to move out. What are my options?

Student Financial Support is still providing emergency funding to students. International students are also encouraged to visit International Student Services to learn about financial support specifically available to international students.

Students can also research available federal and provincial government support by visiting the Government of Canada: Canada’s COVID-19 Economic Response Plan (scroll down to youth, post-secondary students and recent graduates).

Residence Services response to COVID-19

I have to stay in residence because of exceptional circumstances and I am worried about getting sick. What can I do to prevent the spread of infection?

Follow the guidelines outlined by Alberta Health Services and the University of Alberta. These include frequent handwashing and avoiding close personal contact. Students should also be practicing physical distancing to limit the potential spread of COVID-19 in the community. Remember, keeping yourself healthy helps to keep the community healthy too!

What is Residence Services doing to ensure that there is not an outbreak in residence?

Residence Services is following the guidelines outlined by Alberta Health Services, the Government of Alberta and the University of Alberta in order to maintain the health and safety of the community. We are trying to keep our residences as healthy as possible by enhancing our cleaning efforts, not permitting guests in residence and relocating current residents to facilities with private or semi-private washrooms to reduce density in residences with shared kitchen facilities.

Will residence close to all students if the pandemic in the city gets worse?

We recognize that there are many students who cannot travel home at this time. The health and safety of our students is our top priority and we will continue to follow all Alberta Health Service guidance and Alberta government directives as they develop.

Will you tell me if someone in residence has been confirmed to have COVID-19?

The health and safety of the residence community is our utmost priority. However, out of respect for the individual and privacy laws, we will be unable to share further details. Alberta Health Services would be in direct contact with any individuals who may be impacted and would provide us with guidance to maintain the safety of the residence community.

Food and living

Are residence dining halls serving food?

YES. The Lister dining hall is currently open for meal plan holders from 8:00am - 8:00pm daily for food pickup only. Please go to the residence dining hall FAQ section for more information.

I’m worried I can’t afford groceries. What can I do?

Fresh Routes mobile grocery store is offering a delivery request form through their website. They offer produce, bread and other food items at a lower cost than regular grocery stores.

The Campus Food Bank is open Wednesdays and Thursdays from 12–6 pm for anyone who needs a food hamper.

Students are also encouraged to look into the various campus emergency funding available to them, including financial support from International Student Services.

Are there any physical exercise groups or intramural?

There are no active fitness groups on campus to ensure physical distancing. We encourage you to take advantage of online fitness and activity groups.

Can I still call the RA on shift?

There are still RAs on shift in most of our residence buildings and support is available for all residences. Please refer to Who do I call? on our website to see when RAs will be on shift in your community. Updates will continue to be communicated regularly.

You can also email reslife@ualberta.ca during business hours (8:30 am–4:30 pm) with any concerns.

Someone in my residence community is not following the policies on guest or gatherings. What should I do?

All residents are expected to follow residence policies on social distancing, including limiting gatherings to less than five people and restricting guests. These guidelines are put in place to ensure the health and safety of our entire residence community. Please contact the RA on shift or reslife@ualberta.ca if you have a concern regarding social distancing protocols not being followed in your community. Any urgent issues after hours should be directed to University of Alberta Protective Services (780-492-5050).

I need someone to talk to. Where can I go?

We understand that this is a challenging time with a lot of uncertainty around what will happen next. Taking care of yourself is more than just your physical health, it includes your mental health too! We encourage you to reach out to your family and friends as needed. If you are looking for more support, there are a variety of mental health resources still readily available to you, including:

How should I get food?

If you have a meal plan, you can pick up food from Lister dining hall to take back to your room. Do not leave food waste in your room and ensure food containers are disposed of properly.

If you are going out to get groceries, please follow the guidelines set in place by Alberta Health Services and wash your hands frequently.

You can also try grocery delivery and restaurant delivery services. If you are having food delivered, please meet your delivery person at the entrance to your building and maintain a physical distance.

Additional campus resources include the Campus Food Bank (open Wednesdays and Thursdays from 12–6 pm for anyone who needs a food hamper) and Fresh Routes mobile grocery store.

Residence dining halls

When is the Lister dining hall open?

The Lister dining hall is currently open from 8:00 am–8:00 pm daily for food pickup only. There is no seating available at this time. Access to dining halls is closed after hours. PLH dining hall is now closed.

Will the menu be changing?

Stations will remain the same as before, with the same variety available to address any dietary needs.

How do I safely pick up my food from the dining hall?

There will be a limit of 15 people inside the dining hall at one time, with residents maintaining physical distance while picking up food, as directed by Alberta Health Services.

What health and safety precautions are being taken in the dining halls?

The dining hall will continue to operate as per Alberta Health Services guidelines and recommendations. This includes take out service only and enhanced cleaning.

What if I have a dietary requirement?

We will continue to support your dietary needs.

Are utensils provided?

YES. All utensils and takeout containers will be provided.

What if I want a snack between meals?

You may access the dining hall as many times as you want during opening hours.

I’m extra hungry. Can I get two meals to go?

To minimize food waste, we are not allowing residents to take extra meals to go. We ask that you return to the dining hall to pick up additional food if you are still hungry.

How do I dispose of my food containers? Are they recyclable or compostable?

Take out containers are compostable. Please dispose of food waste and packaging in an appropriate manner to ensure the cleanliness of your rooms and floors.

How do I pick up my meals and what will the menu look like?

You can still visit the dining halls as many times as you like during open hours to pick up breakfast, lunch, dinner and snacks, but will be limited to one meal per visit. A variety of choices will still be available and we will continue to support any specific dietary needs.

If you’re not feeling well

I am currently not feeling well. What should I do?

If you currently live in residence and are feeling unwell, try to stay at home and avoid using shared residence facilities such as laundry rooms. If you are concerned you may be experiencing symptoms of COVID-19, you can take the COVID-19 self-assessment available through the Government of Alberta.

Visit the University of Alberta's COVID-19 Health Recommendations & Services webpage for further guidance and information.

I have been in contact with someone who recently travelled outside of the country. What should I do?

Take the COVID-19 self-assessment available through the Government of Alberta.

Visit the University of Alberta's COVID-19 Health Recommendations & Services webpage for further guidance and information.

I have been told I need to relocate to a different residence unit but I’m not feeling well. What should I do?

Please contact us. During office hours (8:30am–4:30pm weekdays, not including statutory holidays), please email reslife@ualberta.ca. Outside of office hours, please call UAPS at 780-492-5050 and ask to be put through to the RC on call.

I am living in residence and was told to self isolate. What should I do?

Follow the Government of Alberta Isolation Requirements.

If you are asked to self isolate:

  • Tell any roommates right away so they can also self isolate
  • Tell Residence Services
    • During work hours, please email reslife@ualberta.ca.
    • Outside of office hours, please call UAPS at 780-492-5050 and ask to be put through to the RC on call
  • Don’t share a washroom with anyone
I share a washroom or living space with another person. What should I do?

Sharing a washroom or your living space with another person means you are unable to self isolate effectively and will need to relocate to a private unit. Please contact us immediately.

During work hours, please email reslife@ualberta.ca.

Outside of office hours, please call UAPS at 780-492-5050 and ask to be put through to the RC on call.

We will assist you in relocating to a private unit and provide you with the necessary support during your isolation period.

Why should I self isolate?

Self isolation is a key tool to keeping us all safe and healthy. The province has a list of who is required to self-isolate by law that is updated regularly. Residents who meet the criteria must self isolate.

Failure to self isolate when required can lead to consequences from Residence Services, the university, substantial fines or legal action.

I live alone and was asked to self isolate. Do I need to let anyone know?

YES. Please contact us at reslife@ualberta.ca to inform us that you were instructed to self isolate so we can best support you during your isolation period.

Returning to residence

I moved out after being asked but applied for Spring/Summer housing. Will I be able to move back?

YES. Residences remain open. Students who require housing are encouraged to apply by visiting our available Spring & Summer Housing.

Michener Park closure

These are extraordinary times and the impacts and responses to COVID-19 continue to evolve. While we see residents successfully moving on from Michener Park each month, we also recognize that the opportunity to find alternative housing has been impacted for some residents. We remain committed to working with individual students on a case-by-case basis to help each find housing options.

There are no plans to extend the July 31, 2020 closure of Michener Park.

Why is the closure of Michener Park not being postponed?

Michener Park was constructed in the 60s and the buildings and supporting infrastructure are too expensive to maintain.

We understand that this is a challenging and uncertain time and that the continued planning for the closure of Michener Park may cause added stress and the need for additional support. We encourage our students to reach out to the many on-campus and residence resources to help support your transition out of Michener Park.

Planning for the Michener Park closure has taken place over the past few years. Please visit Michener Park Current Residents for more information and updates.

How does this closure relate to provincial guidelines on eviction at this time?

The Government of Alberta recently announced that no evictions in Alberta could occur before May 1 as a result of tenants not paying rent.

However, the Michener Park closure is not a result of the COVID-19 pandemic or unpaid rental fees. Instead it was a difficult decision made two years ago due to required repairs and deferred maintenance. To learn more about the closure of Michener Park, visit Michener Park Current Residents.

How can I be safe while looking at future housing and accommodations during COVID-19?

Follow the guidelines set in place by Alberta Health Services such as washing your hands frequently and maintaining physical distance of at least 2 meters (6 feet) with others.

If you are looking to buy a home, be aware that open houses have currently been banned by the Alberta Real Estate Association. Students moving out of Michener Park and seeking housing are encouraged to request virtual tours and work closely with realtors and landlords to explore opportunities for future site visits.

Why did you close Alice’s Park?

We are currently following Alberta Health Services guidelines as well as local, provincial and federal government rules for ensuring health and safety. These include the closure of public parks and playgrounds.

Alice’s Park is closed but that does not mean you cannot enjoy some fresh air and time outside. Educate your children about physical distancing outside and show them what 2 meters apart from others looks like. Continue to supervise your children when they are playing outside.

Are there resources and tools to help support my children’s wellbeing during COVID-19?
How do I contact Residence Services if the Michener Park office is closed?

The East Campus Residence Services Office remains open from 9 am – 12 pm and 1 pm – 4 pm Monday to Friday and can be reached at 780-492-3345. Students can also email housing@ualberta.ca regarding questions and concerns for Michener Park.

Can I visit my neighbour during the pandemic?

Please continue to visit Alberta Government: Help prevent the spread to learn more about how to protect yourself and others from COVID-19 by practicing good hygiene, social distancing and monitoring for symptoms.

If you absolutely need to visit or check in on a neighbour, follow residence policies alongside all Alberta Health Services guidelines.

Physical distancing is a key way to help limit the spread of COVID-19. It means limiting close contact and the number of people you come in contact with. Visiting neighbours’ homes and at this time would not be an example of good physical distancing.

The current Residence Services policy limits gatherings to less than 5 people and no longer permits guests in residence aligned to Alberta Health Services Guidelines.

Can my neighbour watch my kids while I go grocery shopping, go to work, etc?

Please continue to visit Alberta Government: Help prevent the spread to learn more about how to protect yourself and others from COVID-19 by practicing good hygiene, social distancing and monitoring for symptoms.

We understand that sometimes you may need assistance in supporting your family. However, Alberta Health Services does recommend that you limit in person contact with individuals outside of your home.

How do I report my neighbour who isn’t following government or residence rules?

All residents are expected to follow government and residence policies on social distancing, including no guests and limiting gatherings to less than five people. These guidelines are put in place to ensure the health and safety of our entire residence community.

Please contact the RA on shift or reslife@ualberta.ca if you have a concern regarding physical distancing protocols not being followed in your community. Any urgent issues after hours should be directed to University of Alberta Protective Services (780-492-5050).

You can also visit Alberta Health Services to file an official complaint for individuals or groups not following government public health orders.

I need financial support. What assistance is available to me?

Students are encouraged to look into the various campus emergency funding available to them, including financial support from International Student Services.

Students can also research available federal and provincial government support by visiting the Government of Canada: Canada’s COVID-19 Economic Response Plan.

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