Current Residents

We recognize that for many students continuing to live in residence is necessary. Residences will continue operations. Student supports and programs are continuing with social distancing protocols in place.

Your safety and health is our priority

To maintain the safety of our residents, we continue to implement preventative measures.

Frequently asked questions

If you have a question that wasn't answered, please contact Residence Services at housing@ualberta.ca.

Staying in residence

Can I stay?

Residences remain open and operational for students who request to stay and who meet the criteria:

  • International students unable to travel to their home country
  • Out-of-province students who need extra time to move out
  • Students who are currently self-isolating
  • Exceptional circumstance

No current resident needing accommodation will be turned away. Please contact housing@ualberta.ca if you are in need of residence.

What is considered an exceptional circumstance?

If there is a reason that prevents you from moving out of residence, such as delayed flights, please contact housing@ualberta.ca.

Examples of exceptional circumstances may include:

  • Flight cancellations or travel bans
  • High levels of confirmed cases at home
  • Residents currently self-isolating
  • Concerns for the health of family members supporting social distancing

No current resident needing accommodation will be turned away.

My family lives in a city with more cases than Edmonton and I’m scared to go home. Am I able to stay?

This is an example of an exceptional circumstance. You may be required to move to a different suite as the situation develops but Residence Services is committed to supporting you and keeping you safe.

Please contact housing@ualberta.ca for more information.

Is there enough space in residence for everyone who is staying?

YES. Our priority is to relocate current residents who cannot go home to units with private or semi-private bathrooms and to reduce the density in residences with shared kitchen facilities. After students currently living in residence have been relocated, we will consider requests from students who are not currently living in residence.

I’ve been laid off and can’t afford rent but I don’t want to move out. What are my options?

Student Financial Support, while working remotely, is still providing emergency funding to students. We also have a process in place to help students with emergency bursaries for COVID-19-related impacts. Please go to the "How to apply" section on the Emergency Funding webpage. Emergency Loan applications will be assessed based on their need and the criteria for emergency bursary funding.

Moving out of residence

If you are planning to move out or have belongings stored, please visit Moving Out Instructions.

Storage of belongings

If you are planning to move out of your residence, please visit Moving Out Instructions for how to do so. When moving out, we ask that you please take all of your belongings.

We understand that some students have temporarily left residence and are unable to return to collect their items. Please contact housing@ualberta.ca as soon as possible if you have concerns regarding your belongings. Your patience is appreciated as storage possibilities are determined.

Preventative measures

Residence Services has several preventative measures in place to ensure the health and safety of our residents. Visit Preventative Measures for details regarding staying in residence.

Residence Services response to COVID-19

I have to stay in residence because of exceptional circumstances and I am worried about getting sick. What can I do to prevent the spread of infection?

Ensure you are following all guidelines outlined by Alberta Health Services including frequent hand-washing and avoiding close personal contact. Students should also be practicing social distancing to limit the potential spread of COVID-19 in the community. Remember, keeping yourself healthy helps to keep the community healthy too!

What is Residence Services doing to ensure that there is not an outbreak in residence?

Residence Services is following the guidelines outlined by Alberta Health Services, the Government of Alberta and the University of Alberta in order to maintain the health and safety of the community. We are trying to keep our residences as healthy as possible by enhancing our cleaning efforts and relocating current residents to facilities with private or semi-private washrooms to reduce density in residences with shared kitchen facilities.

Will residence close to all students if the pandemic in the city gets worse?

We recognize that there are many students who cannot travel home at this time. The health and safety of our students is our top priority and we will continue to follow all Alberta Health Service guidance and Alberta government directives as they develop.

Will you tell me if someone in residence has been confirmed to have COVID-19?

The health and safety of the residence community is our utmost priority. However, out of respect for the individual and privacy laws, we will be unable to share further details. Alberta Health Services would be in direct contact with any individuals who may be impacted and would provide us with guidance to maintain the safety of the residence community.

Food and living

Are residence dining halls serving food?

YES. The dining halls are currently open from 8:00 am–8:00 pm daily for food pickup only. Please go to the residence dining hall FAQ section for more information.

I’m worried I can’t afford groceries. What can I do?
The Campus Food Bank is open Wednesdays and Thursdays from 12–6 pm for anyone who needs a food hamper. Also, Fresh Routes mobile grocery store is offering a delivery request form through their website. They offer produce, bread and other food items at a lower cost than regular grocery stores.
Are there any physical exercise groups or intramural?

Following Alberta Health Services guidelines to support social distancing, there are no active fitness groups on campus. However, know that taking care of yourself includes regular exercise and movement. Students can view some activities to do while social distancing on our blog.

Can I still call the RA on shift?

There are still RAs on shift in most of our residence buildings and support is available for all residences. Please refer to Who do I call? on our website to see when RAs will be on shift in your community. Updates will continue to be communicated regularly.

You can also email reslife@ualberta.ca during business hours (8:30 am–4:30 pm) with any concerns.

Someone in my residence community is not following the policies on guest or gatherings. What should I do?

All residents are expected to follow residence policies on social distancing, including no guests and limiting gatherings to less than five people. These guidelines are put in place to ensure the health and safety of our entire residence community. Please contact the RA on shift or reslife@ualberta.ca if you have a concern regarding social distancing protocols not being followed in your community. Any urgent issues after hours should be directed to University of Alberta Protective Services (780-492-5050).

I need someone to talk to. Where can I go?

We understand that this is a challenging time with a lot of uncertainty around what will happen next. Taking care of yourself is more than just your physical health, it includes your mental health too! We encourage you to reach out to your family and friends as needed. If you are looking for more support, there are a variety of mental health resources still readily available to you, including:

Residence dining halls

When are the dining halls open?

The dining halls are currently open from 8:00 am–8:00 pm daily for food pickup only. There is no seating available at this time. Access to dining halls is closed after hours.

Will the menu be changing?

Stations will remain the same as before, with the same variety available to address any dietary needs.

How do I safely pick up my food from the dining hall?

There will be a limit of 15 people inside the dining hall at one time, with residents maintaining physical distance while picking up food, as directed by Alberta Health Services.

What health and safety precautions are being taken in the dining halls?

The dining hall will continue to operate as per Alberta Health Services guidelines and recommendations. This includes take out service only and enhanced cleaning.

What if I have a dietary requirement?

We will continue to support your dietary needs.

Are utensils provided?

YES. All utensils and takeout containers will be provided.

What if I want a snack between meals?

You may access the dining hall as many times as you want during opening hours.

I’m extra hungry. Can I get two meals to go?

To minimize food waste, we are not allowing residents to take extra meals to go. We ask that you return to the dining hall to pick up additional food if you are still hungry.

How do I dispose of my food containers? Are they recyclable or compostable?

Take out containers are compostable. Please dispose of food waste and packaging in an appropriate manner to ensure the cleanliness of your rooms and floors.

If you’re not feeling well

I am currently not feeling well—what should I do?

If you currently live in residence and are feeling unwell, try to stay at home and avoid using shared residence facilities such as laundry rooms. If you are concerned you may be experiencing symptoms of COVID-19, you can take the COVID-19 self-assessment available through the Government of Alberta.

Visit the University of Alberta's COVID-19 Health Recommendations & Services webpage for further guidance and information.

I have been in contact with someone who recently travelled outside of the country—what should I do?

Take the COVID-19 self-assessment available through the Government of Alberta.

Visit the University of Alberta's COVID-19 Health Recommendations & Services webpage for further guidance and information.

What is the difference between self-isolating and self-monitoring?

Self-monitoring refers to monitoring yourself for COVID-19 symptoms for 14 days or more and avoiding crowded places or close personal contact with others.

Self-isolation refers to monitoring your symptoms while staying at home and avoiding in-person contact with others.

To learn more about the difference between self-isolation and self-monitoring, please visit the Government of Canada webpage.

I have been told I need to relocate to a different residence unit but I’m not feeling well—what should I do?
Please contact housing@ualberta.ca.
I need to self-isolate. Can you help?

We will work to accommodate and support current residents who need to self-isolate on a case-by-case basis and we will take such requests without requiring documentation or invasive questioning. If you have questions or need assistance please contact housing@ualberta.ca.

Relocating

How will Residence Services prioritize students who want housing?

Our priority is to relocate current residents who cannot go home into units with private or semi-private bathrooms and to reduce the density in residences with shared kitchen facilities. Once current student residents have been relocated, Residence Services will begin reviewing new requests to move into residence.

Can I stay in the same building I am currently living in?

We cannot guarantee that all students will live in the same building they are currently living in. We will be relocating students to support social distancing. Our priority is to relocate current residents who cannot go home into units with private or semi-private bathrooms and to reduce the density in residences with shared kitchen facilities.

If I am already in a single room, can I stay?

If you are living in an apartment on East Campus (including International House) you will not be required to move. Our priority is to relocate students living in Résidence Saint-Jean, Peter Lougheed Hall, Lister Residences (except Schäffer Hall) and Linden House.

If I move to a different residence from Lister or PLH, will I get refunded for the meal plan? How long will refunds take so I can buy groceries?

If students are relocated to a residence without a meal plan, they will receive a meal plan refund prorated for the date they moved to their new residence unit. Refunds will be processed as soon as possible on your residence account, but can take up to six weeks.

Will units be cleaned prior to moving?

Yes, Residence Services will ensure all units are clean and safe to move into.

Returning to residence

I moved out after being asked but applied for Spring/Summer housing. Will I be able to move back?

Our priority is to relocate current residents who cannot go home to units with private or semi-private bathrooms and to reduce the density in residences with shared kitchen facilities. As more information becomes available, we will continue to update residents who applied for spring/summer housing.

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