Mental Health Support

ACCESS Mental Health Drop-in Sessions

Whether it's your first drop-in session or you're returning to access additional mental health support, we've outlined some general service guidelines so you know what to expect when you speak to a community broker.

First Session

  • Access our drop-in hours by contacting to schedule an appointment. 
  • Provide your first name. Please note that you will not be required to fill out an intake form for your first session. We will not collect identifying information other than your first name at this time. 
  • Engage in a supportive and confidential one-on-one conversation with an available community broker. This discussion will include sharing what prompted you to reach out.
  • Develop a care plan with guidance from the community broker. The goal of creating a plan is meant to help you address your concerns, create attainable custom wellness goals, and move forward.
  • Provide your contact information to the community broker if additional follow-up is required.
  • Book an additional session if you want/need another session. To book an additional session, ask the community broker at the end of your first session, or email them when convenient for you.

Additional Sessions & Returning Students

  • Book your next appointment after your first meeting with a community broker. If you are a returning student, we strongly encourage you to schedule follow-up sessions as a way to ensure you can continue to build rapport and a relationship with the same community broker you initially visited.
  • Schedule additional appointments with a community broker over the phone at 780-492-6272, via email at, or at the end of each session. 

Important Note About Consent 

Sharing your information with your consent

If you and your community broker agree that a referral to another service is required, or that your community broker should speak to another service provider about anything that has been discussed in your session, you will need to sign a consent form to allow your community broker to release some of your information. Please note that the information released will be limited to what you and your community broker agree is necessary to share with other resource service providers (depending on the content of your discussion).

Sharing your information without your consent

Your sessions with our community brokers are kept confidential; however there are three legal limits to confidentiality where your community broker may be required to share information with appropriate authorities without your explicit consent. Your community broker will explain the limits of confidentiality with you and answer any questions you may have about them.

The following limits of confidentiality include:

  • If you disclose that you have a plan to harm yourself or someone else, we may need to contact 9-1-1, University of Alberta Protective Services (UAPS), and/or the Office of the Dean of Students. If you are under the age of 18, we may need to contact your parents.
  • If we receive information that a child under the age of 18 may be at risk of abuse or neglect, we are required by law to report to Children's Services.
  • If we receive a subpoena to submit evidence or testimony for a court matter related to a legal concern.