Note Taking Services

Note Taking Services are used by students who are deaf or hard of hearing, students with mobility disabilities (upper body limitations), students with medical conditions that significantly interfere with concentration (either the condition itself, or the effects of the medication which is required to treat the condition), blind or partially sighted students (notes for blind and partially sighted students are then converted to electronic formats and converted to audio files or enlarged print, or other formats, depending on the student), and others.


Learn how to request note taking services using ClockWork.

Register for Note Taking Services

  • From the ClockWork homepage, select 'Course Notes'.
  • Review the information on Note Taking Services, then select 'Course/Notes' in the left side navigation.
  • Login using your CCID and password.
  • Select the current term and 'Refresh list'.
  • Under the 'I require a note taker' column, select 'change this' for each course you require this service. To cancel the request, select 'change this' again to set it to 'No'.

Choosing a Note Taker

After you have registered your classes for Note Taking Services, volunteer note takers will be recruited by Accessibility Resources in each class you have indicated. Volunteers will upload a sample of their notes for you to view and choose from.

  • From the ClockWork homepage, select 'Course Notes'.
  • Login using your CCID and password.
  • Select the current term and 'Refresh list'.
  • If a note taker is available for a course you will see the button 'Select a notetaker' in the 'Notetaker availability' column of your course list. Select it to browse through the sample notes.
  • Once you have decided on a note taker, select 'Choose this notetaker'.

You have to choose a note taker by the end of the second month of Fall/Winter term and by the end of the first month of Spring/Summer term. After you choose a note taker in the system, ClockWork will send an automated notification to the volunteer whose notes you have chosen. The message will inform the volunteer that their notes were selected and will request they upload notes on a regular basis.

Accessing Notes

  • From the ClockWork homepage, select 'Course Notes'.
  • Login using your CCID and password.
  • Select the current term and 'Refresh list'.
  • In the 'My lecture notes' column, choose the course for which you want to view notes and select 'Notes'.
  • You can see all of the notes uploaded according to their lecture date and can download them by selecting 'View notes' in the 'Download' column.

If you encounter any problems relating to the notes, note taking section in ClockWork, or volunteer note takers, notify the Note Taking Services Coordinator immediately via email at


Accessibility Resources sends recruiters to the classes of students requiring the service. Recruiters require approximately two or three minutes at the beginning of a class to ask for volunteers to share the notes they normally create for themselves. They are recognizable by the yellow folders (note taking kits with instructions and notepaper) they are carrying. Due to the volume of courses requiring note taking and related scheduling, Accessibility Resources is unable to inform teaching staff of the exact day a Recruiter may arrive in their class. They typically appear during the first two weeks of classes in a new term.

What we ask of teaching staff

  • Facilitate the service by setting aside a few minutes within the first two weeks of class (at the beginning of the class period) should a Recruiter arrive. Please introduce the Recruiter to the class and let them make their brief announcement.
  • Confidentiality is important. Please do not identify the student with the disability to the rest of the class. Once two students have volunteered, the Recruiter will quickly go to them, give them the note taker kit, and discreetly identify the student with the disability to them.

The student with the disability should be identifying themself by meeting with you and presenting you with a Letter of Accommodation from Accessibility Resources. However, this may not occur before the Recruiters appear in your class.

Recruiters may come to your class more than once if there is more than one student in your course who requires the service. We try our best to recruit once for all the students, but sometimes students make their request for services later in the course after assessing how the class is run, whether there are web notes, the pace of information as well as other factors, before deciding whether they actually need note taking services. In addition, new students with accessibility-related needs for note taking may register with our office after the term begins, meaning the recruitment can occur part way through the term.

Augustana Campus in Camrose has a modified process for securing note takers, which often involves the instructor's aid in recruiting peer note takers. You will be approached if your assistance is required.