The C4W uses an online scheduling system called WCOnline. It allows our clients to make their own face-to-face appointments at the C4W. We require all our clients, including drop-in clients, to create an account on WCOnline. Read on to learn how to create an account and start booking appointments.
Accessing the Schedule
You must sign in to access our online schedule.
If you do not have an account, please create one using your ualberta.ca email address. This email address will also be your Login ID. Your password must be a minimum of six characters.
Book an Appointment
When you log in, you will see the tutoring schedule for Monday to Friday of the current week. Tutors’ names are listed on the left hand column. If you want to find out more information about a particular tutor, just click on his/her name. Time slots are listed from left to right.
Page ahead to future weeks using the Next Week link. You can view and book up to three weeks (21 days) ahead on the schedule.
The following colours are used on the schedule:
- WHITE: Available appointments
- RED: Booked appointments
- DARK BLUE: Tutor not available or the centre is closed
- YELLOW: Your appointments
Book your appointment by clicking the white rectangle. The New Appointment window will pop up with the tutor’s name at the top. Fill in the form with as much information as possible.
Save your appointment and reload the main schedule to verify that you have booked the appointment correctly and at the right time (your appointment should appear in yellow). You will receive an email confirmation of your booked appointment.
View Our Policies
Changing or Cancelling Appointments
If you need to cancel or reschedule your appointment, log on to the online schedule at any time prior to the appointment start time, click your appointment, click Cancel this appointment and save your change.
You must cancel your appointment prior to the start time. There are penalties for missing appointments. See our Policies page for more information.
If you are unable to find an open time slot on a preferred day, you can add your name to a wait list. Click the clock symbol beside the date you would like an appointment. You will receive notification by email or text message if an opening becomes available on the schedule.
If you are notified, log onto the schedule to book your appointment as soon as possible. Other clients on the wait list will receive notification at the same time as you will; whomever logs into the schedule first will get the appointment. To stop receiving notifications, remove yourself from the wait list.
Appointments often become available at the last minute so you can also drop in at any time during our operating hours and wait until an appointment opens up.