If you are unable to make it to your appointment, you can cancel at any time prior to the start time.
- You can cancel online up to 15 minutes prior to the start time.
- You can cancel anytime (even last minute) by phoning the C4W at 780-492-2639.
If you miss an appointment without cancelling in advance, your appointment will be marked as "missed." After 2 missed appointments, your C4W account will be disabled until the end of the semester. You will not be able to book any more scheduled appointments. Clients whose accounts have been disabled can still drop in.
Missed Appointments and Late Arrivals
You are responsible for remembering your appointments and for arriving on time. Our office can be difficult to find. If you have never visited us before, please look at a campus map before your appointment and give yourself plenty of time in case you get lost.
If you are more than 5 minutes late for a scheduled appointment, your appointment may be marked as “missed” and given away to another client who is waiting for a drop-in appointment.
After 2 missed appointments (this includes late arrivals) your C4W account will be disabled.