Policies

Booking Appointments

We use a scheduling software which allows you to book, reschedule, or cancel appointments online from any computer or mobile device. Each appointment is 30 minutes and appointments start every half hour. You can use the online schedule to book a maximum of 2 scheduled appointments per week. They may be split appointments or back-to-back.

You can book appointments up to three weeks (21 days) in advance. 

If you exhaust your two booked appointments but still need to see a tutor, you can drop in at any time during operating hours to see if a tutor is free to meet with you. There is no limit to drop-in appointments.

Book an Appointment

Cancellation Policy

If you are unable to make it to your appointment, you can cancel at any time prior to the start time. 

  • You can cancel online up to 15 minutes prior to the start time. 
  • You can cancel anytime (even last minute) by phoning the C4W at 780-492-2639.

If you miss an appointment without cancelling in advance, your appointment will be marked as "missed." After 2 missed appointments, your C4W account will be disabled until the end of the semester. You will not be able to book any more scheduled appointments. Clients whose accounts have been disabled can still drop in.

Missed Appointments and Late Arrivals

You are responsible for remembering your appointments and for arriving on time. Our office can be difficult to find. If you have never visited us before, please look at a campus map before your appointment and give yourself plenty of time in case you get lost.

If you are more than 5 minutes late for a scheduled appointment, your appointment may be marked as “missed” and given away to another client who is waiting for a drop-in appointment. 

After 2 missed appointments (this includes late arrivals) your C4W account will be disabled.

Tutor Illness or Sudden Unavailability

The C4W tutors are students like you, and sometimes they get sick or become unavailable due to a last-minute emergency. In the event of tutor illness or emergency, The C4W may need to move your appointment to another tutor, or cancel your appointment on short notice. We will only cancel appointments when there is no other option (when no other tutor is available to take the appointment) and we do our best to keep those instances as infrequent as possible. On the rare occasion that we need to cancel your appointment, you will be notified by an email or phone call. We do our best to give at least an hour’s notice. 

We will do our best to reschedule you for another time. This is usually done by giving you first priority on the drop-in list.

Student Identification

You will be required to show your ONEcard to the person at the front desk when you check in so we don't give your appointment to someone else by mistake. Only the people whose names on their ONEcards match the names on the appointment schedule will be able to receive help from our tutors. 

Requests for Editing and Proofreading

The C4W is not an editing service. Our tutors help you make your own writing decisions by guiding, suggesting, and questioning. They do not edit your paper directly. Your tutor cannot provide content, evaluate, or grade your paper.

If you are a graduate student, instructor, or professor, you may benefit from the academic copy editing service offered by the Academic Success Centre.

Writing That is Not Your Own

C4W tutors cannot read over or comment on a draft written by someone else (e.g. a classmate, friend or relative). The tutor will only read over a draft and offer feedback if the author of that work is present and intending to represent that work as their own.

If you are in a group project, ideally all group members will be present at the appointment. If group members are missing, the tutor will only be able to help with the section(s) written by those present in the appointment. Please book the appointment under the name of someone who will be present at the appointment.

Requests for Outside or After-Hours Tutoring

  • C4W tutors cannot work with you outside of their scheduled hours or outside of the C4W office.
  • You cannot pay C4W tutors for private tutoring.
  • C4W tutors cannot answer individual questions over the phone or email.
  • We will not give out tutors’ personal contact information.

The University of Alberta offers an online registry of private academic tutors; also, students will often advertise paid tutoring services on campus bulletin boards. The Centre for Writers is not affiliated with any paid tutor registry and will not recommend any one specific tutor.

Documents Not Accepted

The C4W cannot help you with take-home exams, legal documents, or assignments written in a language other than English. 

Noise

The C4W is a small space that is often full of clients and tutors and it’s easy for noise to get out of hand. Out of courtesy to your tutors and fellow clients, please keep extra noise to a minimum by holding conversations at a low volume, keeping your cell phone on silent, and using headphones to listen to music or watch videos.

Scents

The C4W is a scent-free zone. Out of consideration for your tutors and fellow clients, please refrain from wearing strong scents when you visit.