Frequently Asked Questions

How do I make an appointment?

First, make an account with our online schedule, WCOnline. It will allow you to make your own face-to-face appointments in the C4W. We require all our clients, including drop-in clients, to create an account on WCOnline.

How much does your service cost?
C4W services are absolutely free!
What if the schedule is full?

C4W services are in high demand and our schedule fills up quickly, so we encourage you to book quickly and early. However, if you log in to the schedule and see only red spaces, don't worry! You still have a couple of options:

  • You can join our waiting list by clicking the clock icon on the schedule next to the day(s) of your choice. This signs you up for email notifications when we get a cancellation. Click the link in the email as quickly as you can and book an appointment for yourself. If you receive an email but the schedule is full when you get there, that means that someone else beat you to that appointment. Just try again next time. Many clients cancel the day of their appointment.
  • You can drop in to the C4W any time we are open. Even if the schedule is full, chances are high that something will open up. We help drop-in clients in the order that they arrive, so you may have to wait a while, but dropping in is often the most effective way to get an appointment when the schedule is full. There is also always a chance that you'll get in right away!
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What if I miss my appointment or need to reschedule?

There are penalties for missed appointments and late arrivals. Please see our policies for details.

You may cancel your appointment 15 minutes prior to its start time through the online schedule. You may also cancel any time (even last-minute) by calling the C4W at 780-492-2639.

You can reschedule your appointment any time by using the online schedule or asking the receptionist for help. Appointments are based on availability, so you may have difficulty getting another appointment. See "What if the schedule is full?" above for more information.
What should I bring to my appointment?

When you arrive, you'll be asked to show your ONEcard at the reception desk.

Please also bring your assignment description (if applicable) and your draft. You can bring hard copies, a USB drive, or access your project in Google Drive on the C4W computers. You are also welcome to bring your own laptop or tablet.

Don't fear if you don't have a draft yet. Just bring your assignment description and your tutor will help you brainstorm!
How many appointments can I book per week?
You can book two 30-minute scheduled appointments per week, and unlimited drop-in appointments. To drop in, simply come to the C4W any time during operating hours and check in with the reception desk. You will be asked to add your name to the drop in list and wait for a tutor to become available. Sometimes you'll get help immediately!
Can a tutor edit my essay/thesis/dissertation?

The C4W tutors can work with you to identify patterns of error in your writing--whether they are with structure, flow, argument, grammar, or anything else--and help equip you with the skills to improve, but we are not an editing service. Our tutors will not be able to fix every error in your paper.

If you are a graduate student, instructor, or professor, you may benefit from the academic copy editing service at the Academic Success Centre. This is for theses, dissertations, final capstone projects, and documents for publication.

Regardless of the services you access, it is important that you make the decisions about your writing. You, the writer, are in control after all.
What kinds of writing can my tutor help with?

C4W tutors will assist you with writing projects in any subject or discipline and at any level of scholarship. The Centre for Writers cannot assist you with take-home exams, legal documents, or assignments written in a language other than English. Here are some examples of writing projects we can assist you with:

  • Essays (literary analyses, position papers, expository essays, personal essays, etc.)
  • Lab reports
  • Technical writing
  • Creative writing
  • Thesis and dissertation chapters
  • Academic articles/journal submissions
  • Conference abstracts/proposals
  • Letters of intent
  • Scholarship and grant applications
  • Cover letters, resumes and CV's, and more
Can I bring a group project to C4W?
Yes, but the tutors will only be able to help with the sections of the project you have written. They cannot make suggestions for sections written by people who are absent during the appointment. Ideally, all group members will attend the appointment so your tutor can give you the best help possible.
Can I email my writing to my tutor?
We only give feedback in face-to-face appointments at the C4W. Unless you are enrolled in online or distance education and are eligible for online tutoring, you cannot receive help over email.
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