Build an operational continuity plan

 

So you have reduced your risks, readied your UAP and responded to drills and perhaps, an emergency or two but have you planned or know  how you will get back to the business of University operations? 


The University maintains an integrated emergency master plan (IEMP) and a list of resources for recovery after an emergency.  Immediately following an emergency may not be the ideal time to reflect on what's been lost, how the emergency impacts your work and where to begin finding replacements for workspace, personnel and equipment.  You know your University business the best.  This is why your input in your continuity plan is critical.  

The University of Alberta strongly encourages you to complete Operational Continuity Plans (OCP) for your work unit.  There are larger institutional processes that maintain our core services, the core services that you depend on, and those are processes you can count on in your plan.

We have built you a OCP, and have established a place for you to customize, access and share the OCP. 

  Plans and Templates for University Unit Action and Operational Continuity planning.

Instructions are on the templates. With that in mind, anytime you have a problem or need assistance, please let us know by e-mail at oem.manager@ualberta.ca or by telephone (780-498-2663).


If you are having a continuity incident right now...

... and do not have an up-to-date Operational Continuity Plan (OCP), here's what you need to know:

First, figure out what essential supplies you are missing, or have you have lost. Consult the list below to see default strategies, in order of precedence, for fixing these issues:

Office Space 
To find new office space: CONTACT: 
Your Faculty and Department to see if there is space available. 
 For on-campus space, contact the office of the architect 780-248-1434 and 
For off-campus space, contact Real Estate services, 780-492-4164 
Call the Office of Emergency Management, 780-498-2663

Classroom Space 
To find new classroom space: CONTACT: 
Your Faculty and Department to see if there is space available. 
For on-campus space, contact the office of the architect 780-248-1434 and Exams and Time Tabling at 780-492-5221 
For off-campus space, contact Real Estate services, 780-492-4164 
Call the Office of Emergency Management, 780-498-2663 

Laboratory Space 
To find new laboratory space: CONTACT: 
Your Faculty and Department to see if there is space available. 
For on-campus space, contact the office of the architect 780-248-1434 and Exams and Time Tabling at 780-492-5221 
Call the Office of Emergency Management, 780-498-2663 

Clinic Space 
To find new clinic space, CONTACT: 
Any contacts you may have at AHS 
For off-campus space, contact Real Estate services, 780-492-4164 
Call the Office of Emergency Management, 780-498-2663 

Telephones: 
Temporary services could be: 
Use cell-phones 
Use the Google Call service in Gmail 
To restore phone service: CONTACT 
On-campus: Telecom at 780-492-3422 
Off-campus: 611 

Computers and Network Access: 
Check whether wi-fi and 3G devices are working 
Tether 3G devices 
To restore Computer and Network Access, CONTACT: 
AICT 780-492-3400 (after-hours 780-492-3982.) 

Equipment & Vehicles 
To procure vehicles, CONTACT: 
Vehicle Pool at 780.492.1920 
Private vehicle rental companies 
The Office of Emergency Management 780-498-2663
To procure equipment, CONTACT: 
Previous vendors if you have a direct relationship with them. 
Other vendors you know of who provide the service. 
U of A Supply Management Services 780.492.4668 
SMS can assist you with purchase orders, advise on emergency purchases, or refer to other suppliers. 
The Office of Emergency Management 780-498-2663 

Utilities 
If you are missing utilities, CONTACT: 
Contact Facilities and Operations at Control Centre – 780 492-4855 
The Office of Emergency Management 780-498-2663 

Vendors 
Follow any other relevant procedures in this plan. If that is not applicable, contact the Office of Emergency Management 780-498-2663 

Staff 
To get staff replaced, CONTACT: 
Friends and research partners. 
Your Faculty and Department administration 
Your HR consultant 780-492-4555 
Interim Staffing Solutions at 780-492-4605 
The Office of Emergency Management 780-498-2663

Off-campus Sites 
To replace off-campus sites, CONTACT: 
If this site is international, contact UAI 
For off-campus Canadian sites, 
Contact nearby colleagues if you are aware of some. 
Contact Real Estate services, 780-492-4164 
Call the Office of Emergency Management, 780-498-2663

If these support networks are unable to get you what you need before the effect on your business could disrupt customer service, teaching, research, or regulatory compliance, you have a secondary effect that will require mitigation. Your first step is to contact the Office of Emergency Management, 24/7, at: 780-498-2663