Auditing and Integration of Management Systems Research Laboratory (AIMS-RL)

Systems

Karapetrovic, S., Casadesus, M., Heras, I. (2010), "What Happened to the ISO 9000 Lustre: An Eight-Year Study", Total Quality Management and Business Excellence, Vol. 21, No. 3, pp. 245-267

Karapetrovic, S. (2008), "IMS: Focus on ISO 10000 Augmentative Standards", International Journal - Total Quality Management and Excellence, Vol. 36, No. 1-2, pp. 1-8

Hughes, S., Karapetrovic, S. (2006), "ISO 10002 Complaints Handling System: A Study", International Journal of Quality and Reliability Management, Vol. 23, No. 9, pp. 1158-1175

Wilcock, A., Karapetrovic, S., Boys, K., Piche, P. (2006), "Use of ISO 9004: 2000 and Other Business Excellence Tools in Canada", International Journal of Quality and Reliability Management, Vol. 23, No. 7, pp. 828-846

Casadesus, M., Karapetrovic, S. (2005), "Has ISO 9000 Lost Some of Its Lustre: A Longitudinal Impact Study", International Journal of Operations and Production Management, Vol. 25, No. 6, pp. 580-596

Boys, K., Wilcock, A., Karapetrovic, S., Aung, M. (2005), "Evolution Towards Excellence: Use of Business Excellence Programs By Canadian Organizations", Measuring Business Excellence, Vol. 9, No. 4, pp. 4-15

Casadesus, M., Karapetrovic, S. (2005), "The Erosion of ISO 9000 Benefits: A Temporal Study", International Journal of Quality and Reliability Management, Vol. 22, No. 2, pp. 120-136

Casadesus, M., Karapetrovic, S. (2005), "An Empirical Study of the Benefits and Costs of ISO 9001: 2000 Compared to ISO 9001/2/3: 1994", Total Quality Management and Business Excellence, Vol. 16, No. 1, pp. 105-120

Dee, B., Karapetrovic, S., Webb, K. (2004), "As Easy As 10001,2,3", Quality Progress, Vol. 36, No. 6, pp. 41-48