How can STARS help?

Finding the Patient

The STARS Emergency Link Centre® is a 24-hour communications centre facilitating emergency medical response, referral and transport within Alberta, and some portions of neighbouring provinces.   Emergency number is 1-888-888-4567 or 1-403-299-0932 (from Iridium Satellite Phone) or #4567 (from a cellular phone or a GlobalStar Satellite Phone). To find more information, see STARS Emergency Services.

If within Alberta, pre-registering a worksite with STARS will significantly reduce number of questions that will be asked at the time of an emergency call in.   See STARS details on registrating a worksite.  Once you do register, you should print out this Landing Zone Reference Card to take with you in the field.  There are two types of worksites - a temporary worksite and a permanent one. A permanent one usually has a facility or structure and it never moves (e.g. research station). 

Caring for the Patient

Reference What We Do - Air Medical Crew.  

To see where STARS helicopters fly in, see their coverage map.    

STARS-related Frequently Asked Questions

Does STARS fly to the Northern United States?

No, STARS is not able to fly into the United States.

If researchers from the U of A are working outside of Canada, can they register with STARS (the Arctic, Northern US) and call them in the event of an emergency, even if they don’t send the helicopter.

Yes, STARS can provide limited services. Secure the local emergency numbers of where you are travelling. 

Does U of A have to pay to register their site? What is the benefit of registering my site as opposed to just calling the 1-888 number in case of an emergency?

No, non-profit organizations are exempt from the $5.00/day registration fee for the temporary work-sites. By registering your site you will answer 25 questions when you register, not at the time of the emergency, saving valuable time.