Have you been asked to write a set of procedures, a manual, or a user's guide? Does this task seem daunting because you don't consider yourself a technical writer? This course is intended for anyone who must write procedures or manuals for others, or for anyone exploring the technical writing profession. Examine the tasks, processes and techniques for writing instructions and guides that are useful and easy to read. Learn how to conduct "audience analysis" and how to use this analysis to guide your writing. Experiment with document design and appreciate how design plays an important role in the writing process. Learn how to estimate the cost and schedule for producing your guides. Create an outline for a guide, write procedures and conduct feedback testing to improve the usability of your guide. This course provides an overview of technical writing processes and practical hands-on exercises; no technical writing experience is required.