Student Information

Refunds, Withdrawals & Transfers

Given the current COVID-19 situation in Alberta, we understand you may have questions about making changes to your current and/or upcoming Faculty of Extension Continuing and Professional Education courses. The health, safety and wellbeing of our students is our utmost priority, so here is some helpful information to help you make decisions.

This policy will be in effect April 1-June 30, and applies to existing enrolments, and new Spring and Summer 2020 enrolments made between April 1-June 30, 2020.

  • For Winter 2020 Term non-credit courses currently in progress, we expect you will be able to finish your course as planned. We will communicate with you via your UAlberta email if any further changes are expected.

  • For upcoming Spring and Summer 2020 Term non-credit courses that were originally scheduled as in-person courses and have not started yet, Extension will offer you a one time waiver of the $75 course transfer fee if you wish to transfer to another available course. This fee waiver is only available if you make your transfer request at least 5 days prior to the course start date.

  • For upcoming Spring and Summer 2020 Term non-credit courses that were originally scheduled as in-person courses and have not started yet, Extension will offer you a one time waiver of the $75 cancellation fee if you wish to drop the course and you will be refunded in full. This fee waiver and refund is only available if you make your withdrawal request at least 5 days prior to the course start date.

  • In the event that the Faculty of Extension cancels a course, tuition will be refunded in full.

  • If you need assistance, please contact the Student Services Office at extnreg@ualberta.ca

  • For all other COVID-19 information as it pertains to University activities, please refer to the official University COVID-19 page and continue to check your UAlberta email address.

  • For inquiries related to the English Language School, please contact the school directly at elsinfo@ualberta.ca or visit their website.

    Please note, due to the high volume of transactions, your fee waiver refunds may take longer than normally anticipated to process. We thank you in advance for your patience. 






    • Transfer between courses

      Students may transfer between courses provided there is space in the course to which you wish to transfer.

      In all cases, a transfer fee will be charged.

      • When: up to 5 days before course starts
        except in the case of 13 week classes where the transfer deadline is before the beginning of the third class.
      • Fee: $75 

      Transfer courses by submitting a completed Course Transfer Request Form. Please refer to Student Procedures and Processes for more information

      Cancel

      The course will not appear on your U of A transcript.

      • When: up to 5 days before course starts
      • Refund: course fee minus a $75 administrative fee.

      Cancel a course in two ways: drop online via Bear Tracks (Academics > Drop) or submit a completed Course Withdrawal Request Form for processing to extnreg@ualberta.ca.

      Students should be aware that when they withdraw from a course at any time after the Cancel Deadline (5 days prior to the course start date), they have effectively occupied a place in the class. Since space in classes is limited, the faculty aims to ensure that as many opportunities as possible are left open for students seeking to register. The faculty treats all students in an equitable fashion adhering to the deadlines published.

      Drop

      The course will not appear on your U of A transcript.

      • When: up to 20% into your course
        • 1 or 2 day course: prior to start
        • 3, 4 or 5 day course: end of first class
        • 6 week course: end of week 1 
        • 7 to 10 week course: end of week 2
        • 13 week course: end of week 3
      • Refund: none

      Drop a course in two ways: drop online via Bear Tracks (Academics > Drop) or submit a completed Course Withdrawal Request Form for processing to extnreg@ualberta.ca.

      Withdraw

      The course will appear on your U of A transcript with a grade of ‘WP’.

      • When: up until the final class in your course
      • Refund: none

      Withdraw from a course in two ways: drop online via Bear Tracks (Academics > Drop) or submit a completed Course Withdrawal Request Form for processing to extnreg@ualberta.ca.

       

      Please note:

      • Students are responsible for their academic record. Changes requested, withdrawal or transfer, must be approved and/or initiated by the student.

      • Students who do not formally withdraw from a course will be assigned a grade based on coursework completed.