Making a Claim

The University health and dental coverage is provided through Sun Life. Claims for reimbursement of expenses are typically submitted in the following three ways:

1. Online Submission of Claims through Sun Life Member Services

Expenses can be submitted on-line using the Sun Life Member Login. To learn more and register for the on-line service visit the Sun Life Member Services page.

2. my Sun Life Mobile App

As a Sun Life group benefits plan member you can submit a claim, submit a copy of a receipt by snapping a photo, view claims paid within the last 90 days using my Sun Life mobile app. Download the app from Google Play or the Apple App Store.

3. Completing a Paper Form

Expenses can be submitted by completing the respective claim form.  All claims for expenses must be accompanied by original receipts, supporting documentation if required (written order of a physician as one example) and/or the Explanation of Benefits (EOB) form if your spouse's plan has paid a portion of the expenses.  Specific claim information is outlined below. Coverage is provided through Sun Life using the contract number 25379.  Make a copy of the claim along with copies of the original receipts (if applicable) for your records. Mail the signed form, with your receipts (if applicable) to the following address:

Sun Life Assurance Company of Canada
PO Box 2010 Station Waterloo
Waterloo, Ontario N2J 0A6

Claiming Deadlines

Claims must be received by Sun Life within 90 days following the end of the calendar year in which the expense was incurred. This deadline for claims for expenses incurred during the previous calendar year is March 30.

Types of Claims

Prescription Drug Claims

  1. Direct Bill: Show your Sun Life identification card as proof of coverage when ordering your prescription and your pharmacist can bill Sun Life electronically.
  2. Reimbursement: You may pay for prescription drugs directly and then submit a claim for reimbursement using one of the three reimbursements methods listed above. If you are submitting a paper claim under your Supplementary Health Care Plan complete an Extended Health Claim Form and follow the instructions listed above.

Dental Claims

Dental claims can be submitted online with Sun Life and by completing a paper form. In addition, there are two other ways to arrange payment:

  1. Make arrangements for "assignment" billing by signing the top right hand corner of the Dental Claim/Treatment form. Payments will then go directly to your dental provider; or
  2. Pay your dentist and have your dental office complete a Dental Claim Form. Most dental offices have electronic claims submissions and will submit the claim to Sunlife on your behalf.
  3. Other reimbursement options using one of the three methods listed above.

Please note: If your plan is the second payer you must send in a paper claim. Ensure you attach the Explanation of Benefits (EOB) from your spouse’s plan.

Supplementary Health Care Claims

Extended Health Care claims can be submitted using one of the three reimbursement options listed above.  Paramedical services providers may be able to direct bill to Sunlife on your behalf (check with the service provider).   

Vision Claims

All vision claims, including eye exam expenses can be submitted using one of the three reimbursement options listed above. Vision Care providers may be able to direct bill to Sunlife on your behalf (check with your service provider).

Health Spending Account claims

If you have questions about your Academic Staff Health Spending Account or your Support Staff Health Spending Account or to view a list of eligible expenses please see the links below:

Personal Spending Account - Support Staff only

If you have questions about your Support Staff Personal Spending Account or to view a list of eligible expenses please see the links below:

Support Staff Personal Spending Account

Co-ordination of Benefits

There are certain rules that govern the reimbursement of claims when both you and your spouse have benefit coverage with your respective employers. There are additional considerations when you or your spouse begin coverage under the Alberta Blue Cross Seniors Program. Visit the Co-ordination of Benefits page for more information.