Accountability Framework & Balanced Scorecard


The department’s strategic plan has been crafted to facilitate achievement of the Vision and  Mission of the Department of Family Medicine. The core of the strategic plan consists of the Accountability Framework supported by a balanced scorecard. The balanced scorecard is a  strategic management framework designed to support the objectives of this department, balanced across the areas of Education, Research and Health Services. Key indicators for  each objective are tracked to ensure progress towards achieving the stated objectives. The  Accountability Framework and Balanced Scorecard covers the yearly academic activity in the Department of Family Medicine.

Download the Complete Balanced Scorecard & Accountability Framework document

Department Areas of Focus

Read more about each area of focus addressed in the Accountability Framework and Balanced Scorecard


Education Family Medicine Education is aligned with the Triple C Competency-based Curriculum (competency-based, continuity of education and patient care, comprehensive and centered in family medicine) developed by the College of Family Physicians of Canada (CFPC). Much of the learning occurs in family medicine environments and assessment of learners is done with a focus on competencies across a group of essential skills called Sentinel Habits, Clinical Domains and Priority Topics as observed by the experts, their teachers.

The department’s strategic direction begins in undergraduate medical education where they provide high quality education for medical students while role modeling the discipline of family medicine. It also goes beyond the continuum of residency to offer opportunities for licensed graduates to obtain advanced skills over and above the basic family medicine objectives in the Enhanced Skills Program. Commitment to the continuous education of faculty and staff in the areas of teaching, research, clinical care and administration remain a priority for this department.


Research The Department of Family Medicine’s Research Program is recognized as a leader of research and scholarship in primary care health systems and medical education research. The vision of the Research Program emphasizes engagement, discovery and continuous change through the development, promotion and dissemination of research that improves teaching, the practice of family medicine, and the important role research has in improving primary care.

Research in family medicine contributes to building research capacity within the community through the many diverse and varied research collaborations and practice-based research networks. Family medicine research makes a significant impact on health and education outcomes often disproportionate to the dollar value of grants. Members cover a broad range of research topics and disseminate research findings through papers, books, manuals, presentations and workshops at the local, provincial, national and international levels.

Research faculty and staff advance research excellence by facilitating opportunities to develop and enhance the research knowledge and skills of faculty, staff and learners. Residents are challenged through their Practice Quality Improvement (PQI) projects to experience research through a quality improvement lens.

Health Services

The vision of the department is to ensure residents are part of a health system where all patients will have access to a family physician and a team of interdisciplinary healthcare professionals that provide proactive, timely, individualized, comprehensive and continuous care. We role model by evaluating our own data to continuously improve the evidence-based, patient-centered care we provide. Measurement and evaluation are critical components to building an organization where quality improvement is part of the common culture.

Access to primary care services when and where the patient needs them, and continuity with a primary care physician or team, improves patient care, patient and provider satisfaction and ultimately lowers health care costs. We monitor panel sizes on a regular basis to ensure quality patient care, while meeting the educational needs of our family medicine residents. Patient panels form the foundation for patient continuity of care.

In the Family Medicine program, the clinic is the curriculum. Role modeling in a Patient’s Medical Home environment that is patient-centered and team-based, encourages residents to want to practice in similar environments upon graduation. Quality and safety in primary care has become an important focus of this department’s curriculum in advancing the Patient’s Medical Home and the Quadruple Aim.

The Department of Family Medicine is very proud of the educational experiences offered at the four academic teaching sites, distributed community sites, and the rural and regional program. The sites all work toward the common goal of teaching the discipline of family medicine in environments that model team-based, system-based and socially accountable practices focusing on patient-centered care. Due to limited operational resources, the Health Services’ data is primarily collected from the four academic teaching sites located at: MacEwan University Health Centre, Grey Nuns Family Medicine Centre, Misericordia Family Medicine Centre and the Northeast Community Health Centre (NECHC) Family Health Clinic.