The Interim Staffing Solutions (ISS) program is offered to the University of Alberta (U of A) campus community by the Recruitment Services unit within Human Resource Services. ISS employees are governed under the University of Alberta Non-Academic Staff Association (NASA) collective agreement under Article 22.
Types of Positions and Duties
U of A departments require support from a wide variety of roles. Typical roles include, but are not limited to: Administrative and Executive Assistants, Receptionists, File Clerks, Medical Secretarial Support, Financial Assistants, Student Advisors, Special Event Assistants, Data Entry and General Office Clerks. Possible duties include answering phones, greet incoming guests, data entry, filing, calendar management, arranging catering, taking and distributing minutes, booking rooms, preparing agendas, coordinating travel plans, organizing mail outs, event planning and financial transactions (AP/AR, credit card reconciliations, handling claims, keying payroll, processing General Ledger redistributions, etc.)
What We Are Looking For
The following list represents typical knowledge, experience, skills, and abilities we seek to find in ISS applicants. A good combination of, but not limited to:
- Completion or working towards relevant post secondary education coursework is preferred (Accounting Certificate, Business Administration Diploma, Medical Terminology and/or transcription coursework, etc.); minimum high school diploma.
- 1-2 years of previous work experience in an office environment.
- Intermediate proficiency with MS Office Applications.
- Student advising experience.
- Minimum typing speed of 45 wpm desired.
- Familiarity with standard office equipment (Phone, computer, photocopier, etc.).
- Excellent interpersonal and communication skills (written and verbal).
- Demonstrated professionalism and customer service/client support skills.
- Detail oriented with strong organizational skills and work well under pressure.
- Ability to multi-task, prioritize and work with varying degrees of independence.
- Adaptability to changing work environments and conform to standards established by varying departments.
- Work with a diverse group of clients from senior management, faculty, staff, students, suppliers, etc.
- Willingness to upgrade skills when required.
Duration, Hours, and Location of Work
Once a request for support comes in from a department it is considered an assignment. Duration of assignments vary from three hours to approximately a year. We often are able to place ISS employees into assignments year-round; however, we are not able to guarantee continuous work throughout the year.
While the majority of assignments are full-time 35 paid hours/week, we do occasionally receive part-time opportunities. University of Alberta hours of work are Monday through Friday from 8:30 – 4:30 pm (September to April) and 8:00 to 4:00 pm (May to August). Assignment hours may require flexibility to work outside the standard hours. Full-time employees are entitled to a one hour unpaid lunch and two 15 minute paid rest periods.
Location of assignments are typically anywhere within North U of A Campus, Enterprise Square (located in the heart of downtown) to the Royal Alexandra Hospital.
The hourly rate of pay varies depending on the duties and responsibilities of each assignment. ISS employees are governed by the University of Alberta Non-Academic Staff Association (NASA), therefore, association dues are mandatory.
ISS employees receive four percent of wages on top of the base rate in lieu of annual vacation entitlement and are eligible for Paid Holidays in accordance with the NASA collective agreement. If eligible to receive the holiday pay, ISS employees will receive the assignment rate for the scheduled regular hours of the day. To be eligible for paid holidays, ISS employees must be at work the last normal working day before the paid holiday or the first normal working day after. For part-time employees, the general holiday must fall on a regular working day in order to be eligible for holiday pay.
ISS employees are eligible to receive overtime. Overtime hours must be approved by the assignment supervisor before they are worked and they are paid at a rate of time and a half for the first two hours and double time for all hours thereafter. ISS employees accrue one sick day for each 152 accumulated regular hours worked to a maximum accumulation of 12 days at any time.
Payroll deductions for income tax, employment insurance, WCB and CPP contributions are mandatory, and are deducted from each semi-monthly cheques for hours worked. Income tax is deducted based on the ‘basic personal amount’.
Advantages of Becoming an ISS Employee
ISS employees are U of A employees and are entitled to a University ID (ONECard) which offers a variety of on-campus services and admittance to special events. This includes access to the University of Alberta Van Vliet Fitness Centre, acts as a University of Alberta library card and serves as a Staff LRT Pass. All employees with a current Staff ONEcard will be able to travel from Health Sciences to Royal Alexandra Hospital stations on the Metro Line, and from South Campus to Churchill Stations on the Capital Line. Travel to other stations in the LRT system are not included in the Staff LRT Program at this time as this program is meant to facilitate transit between the University’s campuses for work purposes. There is no time restriction as to when this service can be used.
ISS employees have access to the Employee and Family Assistance Program (EFAP). Services available through EPAP include psychological counselling, nutritional, legal, and financial consultation, as well as access to a personal trainer, e-learning courses, health and wellness resources and work life services.
ISS employees also have access to an annual training allowance for job related courses to enhance skills and abilities and encourage continuous learning.
ISS employees gain valuable experience on campus with exposure to a wide variety of academic and administrative units. It’s a great way to get your foot in the door as many ISS employees do find permanent work at the U of A due to their experience with ISS.
How to Apply
If you are interested in being a part of the ISS program, please complete the ISS Applicant Questionnaire and submit it, along with your cover letter and resume, to firstname.lastname@example.org.
Recruitment Services screen all resumes and conduct interviews as the needs arise. We do our best to select those which best align with our current needs. If selected for an interview, we will contact you by telephone or email to arrange an interview time. You will be required to provide at minimum two recent work-related references and complete an on-site software skills assessment on MS Word and Excel along with a typing test.
Due to the large volume of resumes received, we are only able to meet with those that are selected for an interview. Applications are retained for three months from the submission date.