The Hay Plan for Evaluation

1. Know How:

"Know-how is the sum total of knowledge and skill, however acquired, needed for acceptable performance." - Hay Group

  • Professional Skills
  • Managerial
  • Human Relations

2. Problem Solving:

Problem solving is the original, self-starting thinking required by the job for analyzing, evaluating, creating, reasoning & arriving at and making conclusions.

  • Thinking Challenge
  • Thinking Environment

3. Accountability:

The opportunity a job has to bring about results and the importance of those results to the organization.

  • Freedom to act
  • Impact
  • Magnitude