Student Services Advisors perform a variety of somewhat complex activities performed within a number of standard procedures and policies. Decisions involve selection of the appropriate procedures/techniques to follow among several standard alternatives.
Duties of a Student Services Advisor may include, but are not limited to:
- Serving as primary contact and information source, and providing advice and assistance on all aspects of the undergraduate/graduate program
- Reviewing and approving admission to program(s), determining transfer credits, advising on program requirements, course registration, grade changes, course withdrawal, resolving problems and responding to queries regarding academic standing, deferring examinations, and graduation requirements
- Liaising with other university departments such as the Registrar’s Office, the Faculty of Graduate Studies and Research and University of Alberta International to ensure compliance with University policies and procedures
- Identifying calendar changes and coordinating change process
- Evaluating, approving/denying requests for program changes
- Promoting programs and liaising with prospective students through recruitment activities such as teacher conventions, high school career days, open house events, student orientation programs
- Tracking and advising regarding graduate student funding and awards
- Coordinating and scheduling exams including candidacy, thesis presentations etc.
- Managing graduate student information databases
- Monitoring, analyzing and reporting admissions, and enrolment statistics
Note: When assessing the level of positions, the following elements are taken into consideration: the work described; the context in which the work is done; the organizational structure; and comparable positions on campus.