Change Advisory Board - Human Resources


The purpose of the committee is to govern the operations for the Human Resources (HR) Change Advisory Board (CAB).


The CAB reports to Information Technology Steering Committee for Administration (ITSCA).


  • The value of investments in systems are maximized by aligning them with operational goals and objectives of the University
  • The value of investment is maximized across functional boundaries of  information systems and their associated business processes
  • Effective operational management of information systems by reviewing and prioritizing application changes to meet business needs
  • Effective operational management through timely resolution across departmental and unit boundaries of issues affecting systems and their associated business processes
  • Effective functional decision-making by facilitating an open and collaborative approach for discussing and addressing key issues facing information systems and their associated business processes
  • Effective understanding of ongoing initiatives by providing effective communication among proponent communities affected by changes or enhancements to information systems
  • Ensure effective management of institutional risks.


The CAB will consider all matters relating to management and administration including enhancements and operational issues.

The governing mandate for his change advisory board includes change requests and operational priorities applicable to human resources, payroll and benefits administration.  For the affected solutions and their related business practices this committee will ensure the following:

  • Establish operational direction and set priorities for requested changes
  • Members may originate change requests
  • Members are empowered to make decisions on behalf of their respective business areas
  • Evaluate the degree of fit and prioritize minor (Type A < 35 hours effort), medium (Type B between 35 and 100 hours effort) and major (Type C between 100 and 350 hours effort) type change requests to assess benefits realization, timeline for execution, and impacts to processes, policies and procedures in accordance with Guiding Principles outlined in the IT Change Management procedure for Enterprise Applications
  • Type A change requests may be approved and executed by the Change Manager
  • Medium (Type B) and major (Type C) change requests must be approved by the CAB
  • Major change requests (Type C) must be communicated to ITSCA for feedback prior to execution
  • Authorization of change requests
  • Make recommendations to ITSCA for major development and upgrade initiatives
  • Regularly review and report on the performance of the administrative application implementations and operations, and set operational priorities as required
  • Monitor the progress of change requests and manage the impact of such changes
  • Undertake initiatives and tasks as directed by the ITSCA
  • The Change Manager will be responsible for coordinating activities with service providers for execution of change requests


Position Role
Senior representative, HROperations Voting member
Senior representative,Payroll & BenefitsServices Voting member
Senior representative, Benefits Administration Voting member
Senior representative, Human Resources Voting member
Senior representative, Large Faculty Voting member
Senior representative, Small Faculty Voting member
Service Delivery Manager, Enterprise Applications (Change Manager) Voting member

   Internal or external persons may be invited to attend meetings to provide advice and assistance, when necessary.


A quorum for the committee meeting is defined as 50% of the voting membership, plus one. 


This committee will meet as required but not less than once per quarter.  Committee members cannot delegate their role to a subordinate.  

Agenda and Meetings

Agendas and associated documentation will be prepared and distributed by the office of the Chair five working days prior to the meeting. The draft minutes and action items of each meeting will be prepared and circulated by the office of the Chair to all committee members no later than two business days of the meeting. 

Approvals and Ammending the Terms of Reference

The Terms of Reference may be revised by the voting members and must be approved by the ITSCA.