Cardholder Agreement

The ONEcard is your official University of Alberta identification card, issued to you as part of the items to which you are entitled as a member of the University community, under the following terms and conditions of use. Please read all terms and conditions as these constitute legal obligations between you and the University of Alberta.

Issuance of the ONEcard

In many circumstances, the ONEcard is issued without charge to the cardholder or with a fee charged to an appropriate University department. However, there are some circumstances in which the University may, at the time of issuance, charge a fee to an individual cardholder as a means to recover costs. For more information on whether these circumstances would apply to you, please contact the ONEcard Office or visit the website at

Use and Ownership of the ONEcard

Your ONEcard is non-transferable. It may be used solely by you for the purposes that it was issued. Your ONEcard is the property of the University of Alberta. It may be cancelled or revoked by the University at any time and must be returned to the ONEcard Office upon request. You are expected to retain your ONEcard until such time it is revoked by the ONEcard Office.

Universal Transit Pass (U-Pass) – Students only

Your ONEcard, with a current and valid U-Pass sticker affixed to it, is your Universal Transit Pass (U-Pass). Your U-Pass is non-transferable and the participating transit authorities have the right to verify the validity of your U-Pass.

Use of the U-Pass is subject to your compliance with the rules, regulations, policies and bylaws of the participating transit authorities. Failure to comply with any of these rules, regulations, policies or bylaws may entitle the participating transit authorities to revoke your ridership privileges by removing the U-Pass sticker, without refund of the U-Pass Fee. U-Pass stickers will only be issued to students participating in the U-Pass program. The participating transit authorities have the right to modify their respective routes and schedules.

Lost or Stolen Cards

If your ONEcard is lost or stolen, you must notify the ONEcard Office in order to permit its cancellation. Such notification may be made online at, by visiting the ONEcard Office in person or by calling the ONEcard Office at (780) 492-7924 during office hours. Until such notification has been received, you will be responsible for all use of your ONEcard, whether or not such use is authorized by you. There is a replacement fee for lost or stolen cards. There is a separate fee to replace a U-Pass sticker. All replacements of the U-Pass sticker are subject to your payment of this separate fee for the U-Pass sticker and your signed representation that your U-Pass sticker has not been confiscated for cause. U-Pass stickers will not be replaced if the University has reason to believe that your ridership privileges have been revoked by any of the participating transit authorities.

Debit Function

You may use your ONEcard as a debit card where accepted, provided funds are available in your account. Specific purpose ONEcard accounts may be accessed by you in accordance with the restrictions applicable to such accounts. The ONEcard is a debit card only and does not provide credit arrangements. Cash withdrawals are not allowed.

You are responsible for use of your ONEcard. Debits resulting from your failure to properly utilize the ONEcard are your responsibility as the cardholder. The University is not responsible for any loss, inconvenience, or embarrassment to you or to others arising as a result of lack of funds in your account.

Debiting your Account, Refunds, and Deactivation

The University will debit your ONEcard account in accordance with transactions authorized through the use of your ONEcard or as permitted under these terms. Refunds of any account balances will be made only if a request is made by you in person and your relationship to the University is terminated. There is a twenty five dollar (CDN$25) fee for processing refunds. Upon your request your ONEcard account will be closed or rendered inactive by the ONEcard Office. A refund will be mailed to you by cheque or, for international addresses, a refund will be processed by wire transfer. Refunds on meal plan accounts are subject to the restrictions contained in the Residence Services Agreement. Refunds on any departmental accounts will be directed to the originating department. Any reactivation of your ONEcard account will be allowed only after the replacement fee is paid in full. If your ONEcard has no activity for a period of two (2) years, the same will be deactivated by the University. Funds will be credited back in full to the ONEcard account if the deactivated ONEcard account is re-instated. ONEcard accounts do not expire.

Freedom of Information and Protection of Privacy

The University of Alberta creates and collects information under the authority of section 33(c) of Alberta’s Freedom of Information and Protection of Privacy (FOIPP) Act and may use and disclose such information for the purpose for which the information was collected or compiled or for a use consistent with that purpose including production of the University’s official personal identification card, official University department identification badges and photo directories/rosters. This information will be made available through the University’s official campus-wide electronic directory for authorized purposes including authenticating identity for University functions and for authorizing access to services, systems, and facilities of the University (examples follow). Under this authority the ONEcard Office will collect the following personal information:

  • Photograph – captured electronically
  • Signature – captured electronically

Examples of authentication and authorization for services, systems and facilities may include but are not limited to the following:

  • Universal Transit Pass – U-Pass
  • University Administrative Information systems
  • University Access Control Systems
  • University Learning Management System
  • University class rosters and directories

Information that is gathered for the above purposes will be protected and disclosed in compliance with Alberta’s FOIPP Act. Individuals who are applying for official University Identification acknowledge the use of their digital image and signature for the above purposes.

Furthermore, information gathered for the purposes of the U-Pass Program may be disclosed to the transit authorities participating in the U-Pass Program under the authority of section 40(1)(i) of FOIPP, if these transit authorities wish to exercise their audit rights under the U-Pass Program. Such disclosure (if any) shall comply strictly with Alberta’s FOIPP Act.

Information requests about the above should be directed to:

ONEcard Manager 9104 HUB Mall, University of Alberta, Edmonton, Alberta, T6G 2C5 Phone: 780-492-3572

Changes to the terms

The University has the right to amend these terms at any time and from time to time by posting or displaying such amendments in the ONEcard Office or online at, and from the time of such posting or display, you shall be bound by such amendments.

Cardholder’s Consent

By accepting a ONEcard, you are agreeing to the terms and conditions of the Cardholder’s Agreement.

Revised: March 2015