Cancellations and Renewals

Permit Cancellations

To cancel your parking permit and access card before their expiry date (for example, your employment at UAlberta is terminated), return each card to the Parking Services office. If you don’t cancel your permit and access card, you will continue to be charged for parking. If your permit or access card has expired, you do not need to return it.


You can return your permit and access card in person or by mail. If you mail your permit and access card, they will be cancelled as of the day they arrive at the parking office. Parking Services will then issue you a receipt, which we will mail to the most current address on your account.


If you mail your permit and access card, and you don’t receive your receipt in the mail within a week, contact Parking Services.


Refunds

If you cancel your parking permit on or before the first day of the month, you will receive a refund. You will be refunded your monthly permit cost minus the daily maximum visitor rate for each remaining business day in the month (up to your permit’s full monthly cost). You will receive a full refund for any additional prepaid months on your account.


Suspend Your Permit

If you will be on an approved leave from the university (sabbatical, maternity, medical, etc.), Parking Services will suspend your parking during your leave. We will hold a spot in your parking location for your return. Only approved leaves qualify for a suspension; absence from the university for other reasons (such as time off for vacation) do not apply.


Return your permit to Parking Services to suspend your parking. If applicable, we will issue you a refund once we receive your permit.

Lost or Stolen Permits

If your permit or access card is lost or stolen, report it to Parking Services immediately. You will be charged a deductible so we can issue you a new permit. The deductible is $40 for a permit and $20 for an access card.


Parking Services will actively look for your lost or stolen permit or access card. If your permit or access card is recovered within ten days of your claim, we will refund your deductible. If the value of your permit or access card is less than the deductible, we will issue you a new permit or access card for the lesser cost.


Anyone caught with a lost or stolen permit or access card will be fined.

Permit Renewals

UAlberta’s annual parking permits run from April 1 (or from your time of purchase) to March 31. Parking Services begins processing annual parking renewals each February. To guarantee your parking spot, you must renew your permit by March 10.


To renew your annual parking permit online, please visit our secure Parking Portal.