Student Connect Newsletter - September 2019

mixer at student connect centre

Virtual Assistant FAQs

"Vera," a new virtual assistant feature was implemented to enhance the self-service aspect of student services. The following FAQs will help answer any questions you may have about the project:

How do you use the virtual assistant?

The virtual assistant is fully conversational and designed to be intuitive. Users simply type in their question and Vera responds with the answer using existing content on the Registrar's Office and Undergraduate Admissions websites.

Will Vera be implemented University-wide?

At the moment, the virtual assistant will only be implemented on the Registrar's Office and Undergraduate Admissions websites to assist current and prospective students with applications, registration, requirements, exams, and records, among other topics.


What if Vera can't answer a question?

If the virtual assistant is unable to find the answer to a student's question, the request lands in an email queue that is monitored by members of the Student Connect Team.

Where did the name Vera come from?

The name Vera comes from the University of Alberta motto, Quaecumque Vera. We thought it was a good fit!

Who do I contact if I have questions about the project?

If you have any questions or concerns about the virtual assistant, please contact jane.lee@ualberta.ca


Get to Know the RO

Laura Krueger

Laura Krueger joined the Student Connect team as a Student Services Advisor in a continuing role in mid-August. Laura brings over a decade of admission experience to our unit and also supported us last fall through a secondment.

Jacqueline Daley-deGroot

Jacqueline Daley-deGroot has been seconded from Admissions to a Student Services Advisor position until April 2020. We are excited to have Jacqueline on board and our team will benefit from her years of admissions experience as well.