For up-to-date information and specific actions the University of Alberta is taking in consultation with public health experts, government officials, and other post-secondary institutions visit

New Student Connect Hours

Posted: March 12, 2020

Please note that the public hours of operation for Student Connect and related public-facing units within the Registrar’s Office will be changing.

As of Monday, March 16, Student Connect will be open:

Monday - Friday from 10 a.m. - 4 p.m.

Lunch-time closure from 12 p.m. - 1 p.m.

Options for Applicants affected by COVID-19

Posted: March 10, 2020

With a growing number of school and English Language Testing Centres closures around the world, the university has made adjustments for applicants from affected regions who may not be able to obtain final (and official) documents and/or take a currently recognized ELP test.

Duolingo English Test as an ELP alternative

If you are in a region impacted by IELTS or TOEFL test centre closures due to the COVID-19, the university will temporarily accept the Duolingo English Test as one of the ways to meet our undergraduate English Language Proficiency requirements. Duolingo English Tests taken after February 1, 2020 will be accepted if the results are received by the document deadlines for the Fall 2020 intake.

The Duolingo English Test is an English proficiency test that can be taken online, on-demand, in under one hour for $49 USD. Certified results are available within 48 hours of the test session and applicants should request Duolingo to send the results directly to the University of Alberta. For more information about the Duolingo English Test, visit

Minimum Duolingo English Test score required by University of Alberta:

  • 115 for English Language Proficiency
  • 125 for Spoken English Proficiency

Accepting grades at time of admission in lieu of final grades

In the event that you are not able to provide final grades by the document deadlines for the Fall 2020 intake due to exam cancellation, the University of Alberta will accept the grades presented at the time of your admission offer as ‘final’ for admission purposes.

Applicants with questions should email for further information.



Updated: March 10, 2020

If you are fulfilling English Language Proficiency or Spoken English Proficiency with an IELTS or TOEFL test and you have already received your results, you can upload an electronic copy of your Test Report Form through your UAlberta Launchpad. Ensure that the electronic copy is legible and it contains your Test Report Form number (for IELTS).

High volume times

Posted: February 18, 2020 (Updated: March 10, 2020)

Our current email response time is approximately 9-12 business days. If your inquiry is urgent, please call Student Connect during our office hours.