Student Connect Contact Form closure

Posted: February 12, 2020

Student Connect is closed for all inquiries from 4:15 p.m. MST on Friday, February 14 until Tuesday, February 18 at 8:15 a.m. We apologize for any inconvenience this may cause and look forward to assisting you at that time.

Upcoming Closure: Student Connect will also be closed for in-person and phone inquiries between 8:15 a.m. and 1:00 p.m. on Wednesday, February 19.

English Language Proficiency results

Posted: February 11, 2020

The University of Alberta is aware that IELTS and TOEFL centres in China have suspended testing due to the ongoing Coronavirus public health issue. We also know that it may be difficult to obtain other documents at this time. We are still able to evaluate applications for early admission without English Language Proficiency results. Apply and submit your required documentation as it becomes available using UAlberta Launchpad.

Applicants with questions should email for further information.

CCID creation

Posted: November 12, 2019

CCIDs and student ID numbers are issued within a week after submitting your application. In the meantime, ensure that you are able to log in to your UAlberta Launchpad for any updates to your application status. We appreciate your patience!

Temporary PIN

Posted: November 12, 2019

If you have not received your temporary PIN to log in to Launchpad, please call Student Connect at 780-492-3113 or toll-free at 1-855-492-3113 to request it to be resent to you.

Program change request

Posted: November 12, 2019

Applicants who wish to be assessed for a different program after a decision has been made on their application should contact Student Connect to submit a request for consideration. Program change requests after a decision has been made are not guaranteed to be processed.

Uploading documents to your UAlberta Launchpad

Posted: November 12, 2019

Once you have submitted your application and have gained access to your UAlberta Launchpad, in most cases you will be able to upload electronic copies of your transcripts. These will be used for your preliminary evaluation, however, official documents may be required at a later time. Once an Admissions Advisor has evaluated your application, your Checklist will be updated.

If you are fulfilling English Language Proficiency or Spoken English Proficiency by taking an IELTS or TOEFL test, you can upload an electronic copy of your Test Report Form through your UAlberta Launchpad portal. Ensure that the electronic copy is legible and it contains your Test Report Form number (for IELTS).

High volume times

Posted: November 12, 2019

Our current email response time is approximately 7-9 business days.