Frequently Asked Questions

Browse the topics below to find what you're looking for. If we can't answer your question here, please contact us and we'll be happy to help! Student Connect is open and working remotely during our business hours. Here’s how you can access our services. In-person services are unavailable until further notice.


Vera Live Chat
Our virtual assistant, Vera, is available 24-7 by clicking on the message bubble on the bottom right corner of any Office of the Registrar webpage. During our office hours, advisors are also available to live chat. If an advisor is available, the button "Chat with an Advisor" will appear. If additional time is needed, our advisors may be able to book a live advising session with you!


SC Email

Email
We are answering emails submitted through our contact form in the order they are received. We are experiencing very high volumes right now and we appreciate your patience. Please do not submit duplicate requests or inquiries.

Forms

Forms
If you have a form that requires completion by an advisor or a signature from the Office of the Registrar, please submit it through our Form Submission Request form

Advising

Live Advising
Reach out to us through our other service channels for living advising options.

Phones

Phones
Due to technical limitations we are not able to take phone calls right now but we’re working on bringing this service back as soon as possible. 

The U of A Campus Life page also has a lot of resources and information about campus life in Fall 2020 that may be helpful to review.

For up-to-date information and specific actions the University of Alberta is taking in consultation with public health experts, government officials, and other post-secondary institutions, visit the UAlberta COVID-19 website.


Last updated: September 2020

Events

How can I attend Open House for Fall 2020?

Join us at Virtual Open House 2020!

Thursday, October 15, 2020 - Saturday, October 17, 2020

  • Day 1 | Thursday, October 15, 2020 from 4 p.m. - 8 p.m.
  • Day 2 | Friday, October 16, 2020 from 2 p.m. - 6 p.m.
  • Day 3 | Saturday, October 17, 2020 from 10 a.m. - 3 p.m.

It’s the most exciting day to explore the U of A! Digitally explore campus, learn about our 200+ program options, discover student life, and so much more! Virtual Open House is your chance to meet and ask questions of our U of A campus community.

Pre-registration is required for this event! Check back on September 28 to register and view the full event schedule.

Are university events (Reg 101 workshops, school visits, campus tours, academic advising sessions, etc) still taking place?

All in-person events have been cancelled until further notice, however the University of Alberta is offering a number of virtual events as replacement. Check out Online Events for information on other virtual events happening for prospective high school students and for other upcoming online events.

The University of Alberta is also now offering one-on-one virtual advising sessions for prospective high school students. Chat with an advisor and learn about program options, admission requirements, and the application process. Learn more and book your advising session here

Student Connect also offers Virtual Live Advising sessions, check out the schedule here (at the bottom of the page).

Admissions

How do I apply?
Please see our Undergraduate Admissions page for full details about how to apply to the University of Alberta.
How can I reset my Launchpad PIN? 

If you have not received your temporary PIN or want to get your PIN reset, please send us an email request from your personal email on file or UAlberta email address. We will resend the PIN to you. 

If you have forgotten your Launchpad password, you can reset it by clicking on the “Reset Password” button on the UAlberta Launchpad login page.
How do I reset my CCID? 

If you need to reset your CCID password, please visit the Information Services and Technology website. You must first enrol in the Self Service Password Reset function to add alternate email/phone number, after which you will be able to reset your password using the Reset Your Password option.

 


 

Where do I check my application status? When will I receive a decision?

After you have submitted your application, you will have access to the UAlberta Launchpad portal to check your application status and review any checklist items for your program. If your application states that it’s pending review, then that means an advisor is currently reviewing your application. Launchpad is the first place that any updates will be posted. You will be notified by email when there are updates posted. If we require any further information or documents, we will contact you directly. 

Please note that we are unable to give you an application evaluation update or a specific timeline by email or live chat. Admissions offers are released on a rolling basis, as evaluations are completed.

Do I need to submit my final and official documents through mail?
We currently are still receiving and processing documents received by mail, but your institution can also send transcripts to us at transcript@ualberta.ca. We are only accepting documents submitted by an institution in that account so if you have other documents to provide us for your application, please upload them through Launchpad.
How do I apply for the Winter 2021 term?
If you have not submitted an Application for Admission, there are no programs that are available during the Winter 2021 here on the North Campus and Augustana. The only options that are available for the Winter 2021 term are some programs at Campus Saint Jean, which is our French-Speaking Campus.
Can I apply for Open Studies for Winter? 

Open Studies is a part-time student classification that allows students to take courses for credit without pursuing a degree program. The only requirement for admission to Open Studies is English Language Proficiency. This requirement is outlined in the University Calendar. The deadline to submit documents is the same as the application deadline for the term. A non-refundable and non-transferable application fee of $125 is required for new applicants.


Applications for admission to Open Studies are accepted each term. Deadlines are published in the U of A Calendar.

  • Fall Term: August 25
  • Winter Term: December 15
  • Spring Term: April 30
  • Summer Term: June 30
After submitting an application for Open Studies, students will receive email notifications at their UAlberta email account from the Office of the Registrar regarding their application. Visit Open Studies for more information.

Tuition & Fees

What are my fees for Fall 2020? What will my fees be for Winter 2021?

Decisions regarding student fees for the 2020-21 academic year have now been finalized. This information is available on our website, and notices will be sent on August 10 to let students know that their tuition and fee assessment is available in Bear Tracks. 

Please note the following changes to non-instructional fees for Fall 2020:

  • Athletics and Recreation Fee: Assessed at 70% of the approved fee 
  • Student Health and Wellness Fee: Assessed at 100%
  • Student Academic Support Fee: Assessed at 100%
  • UPASS Fee: No charge
    • The student associations are continuing to work with the transit authorities on an alternative for fall.
  • PAW Centre Fee: No charge
Currently you will be assessed at $0 for winter 2021, however, once a decision on the mode of delivery for the winter semester is made, a decision on the non-instructional fees. All other fees will be assessed as approved. Students will be notified once the assessment for Winter 2021 is available.
When and how do I pay my tuition?

Payment options

There are several payment options available; these options can vary depending on what type of student you are and what type of fee or deposit you are paying. For a detailed breakdown, please see the Deadlines and Payment Instructions page on the Admissions & Programs website. 

Once processed, payments applied to your account can be viewed in BearTracks under "Financials", by clicking on "Account Details" and selecting the correct term. Please note that payments can take several business days to process.

Payment deadlines

Payment deadlines for tuition fees, as well as other types of fees and deposits, are outlined in the Academic Schedule in the University Calendar (scroll down to see the Fall and Winter terms). Key dates and deadlines for each term are also published on the Registrar’s Office website.

Instalment Charge. What is this? 

If you wait until the Winter term payment deadline to pay your Winter tuition fees, you will be assessed a $40 Installment Charge. You can avoid paying this charge by paying for both your Fall and Winter tuition fees by the Fall term payment deadline. Similarly, if you are taking courses in the Spring and Summer semester, you can avoid the $40 Installment Charge by paying for both your Spring and Summer tuition fees by the Spring term payment deadline. 

Questions?

If you have additional questions or experience difficulties in making your payments, please view our Frequently Asked Questions or contact Financial Services for assistance.

Can I opt out of my fees?

There are some fees (SU dedicated fees and Health & Dental plan) that you may be able to opt out of. 

For information on how to change coverage, including opting out of the plan by the Fall Term deadline, or how to enroll if you are a new Winter Term student, please visit studentcare.ca.

Additional information about non-instructional fees and opt-out processes can be found here.

Can I opt into U-Pass?
At this time there is no option for opting into the service. The student associations are continuing to work with the transit authorities on an alternative for fall.
What do my non-instructional fees go towards? 

You can find a description of all the fees collected and what they go towards on our non-instructional fees page (near the bottom). Take a look at all of the services and supports that are offered at the Current Students page.

Why do I need to pay the non-instructional fees when all of my classes are online?
Mandatory non-instructional fees provide access to services and experiences to students who need or want the services and are not assessed on a user basis. Most fees have remained the same as the majority of services can be accessed remotely. Fees for services that have reduced remote accessibility have been decreased. Fees for services that are unavailable have been eliminated.
Why am I being charged Athletics and Recreation fees when I don’t have any on campus courses? 

Students are only being charged 70% of the Athletics & Recreation fee due to some reduction in access. Our facilities have reopened as of August 17, 2020, including the fitness centre, swimming pool, climbing wall, and more.  Van Vliet Complex General Building Hours can be found here. To schedule or cancel a drop-in, please visit www.activityreg.ualberta.ca.

Campus & Community Recreation continue to encourage everyone to focus on staying physically active and mentally well while adjusting to our new remote routines and physical distancing. Check out their online resources and workouts you can use while you're at home here.

The Athletics and Recreation fee is a mandatory access fee charged to all students to allow access to Athletics and Recreation services whether you use it or not. The non-instructional fees support the administration of services on campus and are not assessed as a user fee.

My classes are offered through remote delivery, why does my fee assessment say on-campus?
Students that have classes connected to campus both in-person or remote delivery are classified in the system as On-Campus. In the system Off-Campus refers to classes that regardless of COVID-19 would not have taken place on campus (ie. practicums, work experiences, etc.)
Can I appeal the fees that I have been assessed?

No, mandatory non-instructional fees cannot be appealed. These fees are approved by the Board of Governors. There are some fees (SU dedicated fees and Health & Dental plan) that you may be able to opt out of. 

Information about non-instructional fees can be found here.

RESPs

I need to get my Registered Education Saving Plan (RESP) form signed by the school. What can I do?

You are now able to access a proof of registration to access RESP funds by yourself. Please download an official Enrollment Verification document from your BearTracks account and send it to your RESP provider. RESP companies have confirmed that they accept this document as an official confirmation of your registration, and there is no requirement to fill out the form.

To access your Enrollment Verification Form:

  • log in to BearTracks
  • Click on "Academics"
  • Click on "Verification Documents"
  • Select "Enrollment Verification"
  • Select "Undergraduate" under "Academic Career" and "Fall 2020/Winter 2021" under "Term"
  • Check the "Print online" box and click on "Print"
  • This will generate a PDF with your registration information. Make sure you have pop-up blocker disabled on your browser, as this will open in a new window
  • We recommend that you register for courses for both the fall and winter semesters prior to generating this document, so it will show your enrollment for the full academic year

Student Financial Support (loans, bursaries, awards)

Financial Assistance - how to apply for loans

Student Connect can assist you with your loan application and advise you on how to manage your loans and pay for your education. Check out our website here for details.

Student loans are administered by the provincial and federal governments. When you apply for your provincial loans, you will be simultaneously assessed for federal funding.

Student loans are interest-free and payment-free during the period of study, followed by a six-month grace period. 

Part-time student loans require using the paper application form from Student Aid Alberta. Once your loan application is complete, you will need to get Page 3 of the form signed by Student Connect, or the Faculty of Graduate Studies and Research if you are a graduate student. Once the application is complete you will need to send it to Student Aid Alberta.

Can I apply for grants only?

Some provinces / territories may allow you to apply for grant funding without taking out a student loan. If you would like to apply for grant funding only, please watch our instructional video here or talk to your provincial loan borrower for more information.

How do I answer the question on the Alberta Student Loan that asks: "Are you enrolled in a correspondence/e-learning/distance study program?"

If you are applying for a student loan through Alberta Student Aid you will answer this question "No" even if some or all of your classes will be delivered online this fall. 

Student loan borrowers from other provinces should check with their province about how to report this on the student loan application.

Do I need to report the CERB or CESB as a resource on my student loan application?

Student loan borrowers from Alberta will not be required to report CERB or CESB anywhere on the student loan application as a resource. 

Do not include the CESB/CERB in your estimation of the Expected Reduced Income for yourself, parents or spouse. 

Student loan borrowers from other provinces should check with their province about how to report these on the student loan application.

How do I answer the question on the Alberta Student Loan that asks: "Expected Reduced Yearly Income?"

You will only answer this question if your estimate that your income for 2020 will be less than it was for 2019.  This question is a way to recognise that you may not have the same income while you're in school as you did last year. If you expect your income to be the same or higher just leave this question blank. 

Do not include the CESB/CERB in your estimation of the Expected Reduced Income for yourself, parents or spouse.

I have accepted my scholarship/award offers. When will I receive my money?

If you have any outstanding tuition fees, your award payments will be applied directly to your tuition balance first.  If you are registered full time in both terms, the value of your awards will be split in half, with 50 per cent of the award applied to your tuition account for the Fall Term and the other 50 per cent applied to your tuition account for the Winter Term.

Students will start seeing your awards as "Anticipated Aid" in Bear Tracks by the end of August.

My student loan money hasn’t come in yet. What should I do?

If you have applied for Alberta Student Loans, please ensure that you check your application on your Student Aid Alberta portal to identify any possible discrepancies along with your registration. If you cannot identify any discrepancies, please use our contact form and one of our advisors can assist you.

If you have applied for an Out of Province loan, please contact Financial Services at student.payment@ualberta.ca. Please note that their staff are working remotely and will respond to your inquiry as soon as possible.

Academic

I missed the Add/Drop deadline, how can I withdraw from a class?

After the registration deadline, you cannot drop or swap courses; you can only withdraw. (Note that there is also a withdrawal deadline). Withdrawals can be processed in Bear Tracks. Some withdrawals will be processed immediately, while others may require faculty review. Continue to attend classes until you have confirmation in Bear Tracks that your withdrawal has been processed.

For two-term A/B classes, between the end of the first term and the registration deadline for the second term you must go to your faculty office and complete a paper withdrawal form. Dropping the B-portion of a class will not automatically withdraw you from the A-portion during this time period, and you cannot withdraw from the A-portion on Bear Tracks once that term has ended.

For more information, please see the Withdrawals webpage or consult with your faculty.

Do I need a statutory declaration if I was sick and missed an exam or class assignment, or am sick and unable to participate in a class assignment or exam delivered remotely?
No. Please notify your instructor of your absence by email. Statutory declarations are not currently required for missed exams or class assignments related to illness. Please stay home if you are not feeling well and complete the Alberta Health Services Covid-19 Self Assessment if you are showing symptoms.
What kind of technology will I need for courses delivered online?
Please see the recommendations for technology here.
How will I get my textbooks and course materials?

You will be able to order your textbooks and course materials through the UAlberta Bookstore for in-person pick up or to be shipped. Please check their website for information on these options. 

Library resources can be accessed online, off-campus, and some are available for curbside pick up. Please check the Libraries website for up-to-date information.

The Students’ Union also hosts a Used Book Registry. Please consult your course syllabus before purchasing a used book to ensure you are purchasing the correct book/edition for your course.

I have special learning requirements/adjustments in the classroom. How can I access the Accessibility Resources on Campus?

The office of Accessibility Resources (AR) provides an array of services and supports related to mobility, vision, hearing, learning, and physical and mental health.

The University of Alberta is committed to accessibility for all students and staff.  Most of our buildings, classrooms, and grounds are physically accessible, with ground-level entrances, door paddles, elevators, and accessible washrooms.  For more information please visit the Accessibility Resources office website.

I have questions specific to my academic program, who should I talk to?

If you are an Open Studies student, Student Connect can assist you. 

For graduate academic program questions, please contact your department.

For undergraduate academic program questions, please contact your Faculty Student Services office. The things they can help with include:

  • Program / Degree planning and checklists
  • Course selection / registration
  • Declaring / Changing major
  • Academic Standing
  • Academic Appeals
  • Exams - Deferred and Re-exam
  • Transfer Credit
  • Document requests (Letter of Permission, Letter of Completion, Certificate application)
  • Graduation Requirements
  • Internships/Co-ops
  • Prospective Student Advising
  • Career Advising
  • Applying for graduation after the deadline has passed for November convocation

Other

I am returning to Canada for the Fall 2020 semester and would like to request an Essential Travel Support Letter.
All students returning to Canada from international locations will be required to present documentation showing that they have an essential reason to return and a 14-day quarantine plan. We highly recommend that students consider the Isolation Accommodation Program (IAP) through Residence services as it meets the requirements and students will be able to access additional support programs. IAP applicants will automatically receive their Essential Travel Support Letter within 2 business days. If you plan to present your own quarantine plan, please submit a request here and select “Essential Travel Letter Request”.
How do I get health insurance coverage as an international student?
As international students are not eligible for Alberta Health Care coverage, you must enroll in the University of Alberta Health Insurance Plan (UAHIP). You may have extended coverage through the SU/GSA Health & Dental Plan through Studentcare.