Frequently Asked Questions

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Student Connect will not be taking in-person inquiries, appointments or phone calls until further notice but we are working remotely. See below for common questions and how to access our services.

For up-to-date information and specific actions the University of Alberta is taking in consultation with public health experts, government officials, and other post-secondary institutions, visit the UAlberta COVID-19 website.


Last updated: June, 2020

Changes to Admissions for the Fall 2020 Term

My personal circumstances have changed, and I am not able to start in Fall 2020. What are my options?

In response to the COVID-19 pandemic, the University of Alberta is offering a deferral of admission option for applicants admitted to Fall 2020. If you have extenuating circumstances that will prevent you from starting this Fall, there may be options to begin your program in January 2021 or apply to defer your admission to Fall 2021, depending on your program.

Your deferral request may be considered if you have:

  • accepted your offer of admission and paid the tuition deposit
  • met all conditions of the offer of admission
  • confirmed that you do not plan to study at another post-secondary institution

To discuss your education plans and how you can get started on your academic journey at the University of Alberta, please contact Student Connect to ensure you can meet the deferral request deadline. All deferral request forms must be received by the first day of classes (August 24, 2020 for Augustana students or September 1, 2020 for most other students). 

I am an international high school/post-secondary applicant and I have not been able to complete my IELTS or TOEFL exam due to test centre closures. What do I do?

The university will temporarily accept the on-line Duolingo English Test to meet our undergraduate English Language Proficiency requirements for this year.

Minimum Duolingo English Test score required by University of Alberta:

  • 115 for English Language Proficiency
  • 125 for Spoke English Proficiency

Please see the undergraduate international admissions page for further information. Some IELTS or TOEFL exams may be completed online, please check with your regional testing centre.

Do I need to submit my final and official documents through mail?
We currently are still receiving and processing documents received by mail, but your institution can also send transcripts to us at transcript@ualberta.ca. We are only accepting documents submitted by an institution in that account so if you have other documents to provide us for your application, please upload them through Launchpad.
My checklists require official final transcripts, how can I submit them?

Please note that the provinces of Alberta, British Columbia, and Saskatchewan will release the final official transcripts in late-July.

Here’s how to submit final grades:

  • If you are from an Alberta high school, the University of Alberta will obtain your Alberta high school transcript on your behalf. There is nothing further you need to do.
  • If you are from other provinces in Canada, please make sure the Ministry of Education or your school sends your official high school transcript directly to the University of Alberta by the due date as posted on our website.
  • If you are an International student, please make sure to upload electronic copies of your documents to your Launchpad, if you haven't already. If required, ensure that you request your final, official documents to be sent to the Office of the Registrar directly from the issuing institution by the due date as posted on our website.

We anticipate that in most cases, final and official transcripts will be available, and we will use these final grades as presented. However, if your final documentation is not available due to school closures or exam cancellations resulting from the COVID-19 pandemic, the University of Alberta will accept the grades and interim documents submitted to date in order to meet offer conditions.

Events

Are university events (Reg 101 workshops, school visits, campus tours, academic advising sessions, etc) still taking place?

All in-person events have been cancelled until June 30, however the University of Alberta is offering a number of virtual events as replacement. Check out Online Events for information on other virtual events happening for prospective high school students and for other upcoming online events.

The University of Alberta is also now offering one-on-one virtual advising sessions for prospective high school students. Chat with an advisor and learn about program options, admission requirements, and the application process. Learn more and book your advising session here.

Attend one of our upcoming online Student Loan 101 Workshops where our expert staff will walk you through the process of applying for a student loan. Follow along with our presentation while you work on your own student loan application from home!

Academic

Do I need a statutory declaration if I was sick and missed an exam or class assignment, or am sick and unable to participate in a class assignment or exam delivered remotely?
No. Please notify your instructor of your absence by email. Statutory declarations are not currently required for missed exams or class assignments related to illness. Please stay home if you are not feeling well and complete the Alberta Health Services Covid-19 Self Assessment if you are showing symptoms.
Can I still register for Fall 2020?
Registration for Fall/Winter 2020/21 began on Monday, March 16 and will carry on as planned. The University of Alberta continues to follow the advice of public health agencies. As decisions are made about the Fall 2020 semester we will provide you with more information at the main UAlberta COVID-19 website.
How will courses be graded?
Grading for the Spring and Summer 2020 terms will follow a typical University of Alberta grading scheme as outlined in the Academic Calendar. Beginning the Spring and Summer 2020 terms through remote delivery, as opposed to an unplanned shift to remote delivery part way through the term (as was the case in Winter 2020), allows us to adjust our course planning for this mode of instruction from the start and supports a return to traditional grading. As is usual practice, the specifics around how you will be assessed will be available to you in the course outline provided by your instructor.
Will I have final exams?

There will not be in-person final examinations and not all courses include a final exam. As is usual practice, the specifics around how you will be assessed will be available to you in the course outline provided by your instructor.

If your course includes a remotely proctored final examination, you will be given more information about what kind of technology is required to write that exam. Supports will be available for students as final examination requirements are clarified by instructors.

What fees will I pay?

Aside from tuition, (undergraduate and graduate), Mandatory Non-Instructional Fees for students enrolled in Spring and Summer 2020 terms will be assessed only for services that students are able to access, including those services that are currently being provided remotely.

Examples:

  1. Students will not be assessed the Athletic and Recreation Fee or the PAW Centre Fee, as the university athletics facilities and services will be closed in compliance with public health directives.
  2. Students will not be assessed a U-Pass fee for Spring 2020 as transit is currently being offered for free. The status of the U-Pass fee for Summer 2020 is unknown at this time.
See Non-Instructional Fees for more information.
Will I have final exams?

There will not be in-person final examinations and not all courses include a final exam. As is usual practice, the specifics around how you will be assessed will be available to you in the course outline provided by your instructor.

If your course includes a remotely proctored final examination, you will be given more information about what kind of technology is required to write that exam. Supports will be available for students as final examination requirements are clarified by instructors.

What fees will I pay?

Aside from tuition, (undergraduate and graduate), Mandatory Non-Instructional Fees for students enrolled in Spring and Summer 2020 terms will be assessed only for services that students are able to access, including those services that are currently being provided remotely.

Examples:

  1. Students will not be assessed the Athletic and Recreation Fee or the PAW Centre Fee, as the university athletics facilities and services will be closed in compliance with public health directives.
  2. Students will not be assessed a U-Pass fee for Spring 2020 as transit is currently being offered for free. The status of the U-Pass fee for Summer 2020 is unknown at this time.

See Non-Instructional Fees for more information.

What kind of technology will I need?
How will I get my textbooks and course materials?

You will be able to order your textbooks and course materials through the UAlberta Bookstore for in-person pick up or to be shipped. Please check their website for information on these options. 

Library resources can be accessed online, off-campus, and some are available for curbside pick up. Please check the Libraries website for up-to-date information.

Forms, Transcripts, and Records

How do I request my official transcript?
Official transcripts can only be requested online for mail/courier delivery (in-person pick-up not currently offered).
How do I request confirmations of enrolment/RESP forms/confirmation of interest-free status forms?

For RESP forms, you can download a Verification of Enrollment document from your Bear Tracks account, once you are registered in courses for the Fall and Winter term. For instructions, please visit our website but note will not be able to complete these forms through mail as we are only working remotely.

For other requests, you can submit a scanned copy for completion through the Student Connect Contact Form.

I need a transcript/proof of enrollment with an ink signature or raised seal for immigration purposes, what do I do?
Please submit your detailed request (purpose of your request, what documents you need, how many copies, deadline to submit, etc.) through the Student Connect Contact Form, and we will contact you with additional information/instructions.
How do I request student loan application/registration confirmation forms (Alberta or out of province)?

For Alberta part-time loan application forms: complete all sections, excluding SIN information, your personal mailing address, date of birth, emergency contact section, you (and your partner's signature if applicable) and any section to be completed by Office of the Registrar staff, and send in a scanned copy. Once we fill out the form, we will send it back to you with instructions on how to submit the application, as we are not able to submit it on your behalf.

For all other forms: complete the form with ALL required personal information and signatures, leave any sections to be completed by Office of the Registrar staff blank, and submit a scanned copy through the Student Connect Contact Form. We will fill out our section of the form and submit it on your behalf.

How do I make changes to personal information (citizenship status changes, changes to legal name, etc.)?
Please mail a certified copy of your official documents to the Office of the Registrar. More information can be found on our website. We will temporarily accept change requests without a guarantor while COVID-19 physical distancing measures are in place. If you are unable to mail in your documents, please scan and submit them with a note mentioning that you are unable to mail the documents.
How do I request a degree verification?
Please send your request using the Student Connect Contact Form.

AP, IB or GCE A-Levels Evaluation & Transfer Credits

How will my AP, IB or GCE A-Levels transcripts be processed?
The university will accept an official transcript issued by the International Baccalaureate Organization, College Board and UK Awarding bodies (e.g., Pearson or Cambridge) as equivalent to a final transcript issued in previous years for the purposes of admissions and awarding transfer credit.
Will I receive transfer credit?
There are three ways in which we recognize your achievements in taking an academically rigorous program: Transfer Credit, Advanced Placement, and Credit by Special Assessment. The university will use your official transcript to assess you for transfer credit using our existing process and, if you meet the requirements, the credit will appear in Bear Tracks. Find out more about transfer credit requirements and special assessment.
Should I accept or decline the transfer credit?
Students should consult their faculty advisor and decline credit if they have not achieved the required learning outcomes.