Why Isn't My Project Active?

There could be various reasons why an account is not active, even though a researcher has received notification of award from an agency. For example:

  • the RSO has no record of the award, agreement or contract;
  • the agreement has not been signed by all parties;
  • human ethics, biohazards, or animal welfare certification has not been acquired, or the RSO has not received notification that certification has been granted;
  • the sponsor has placed a hold on the funding; and/or
  • the start date is still in the future.
If none of these scenarios apply, contact our helpdesk (rsoinfo@ualberta.ca)