REMO Support

Something not making sense? Try the following help resources:

If this does not help give us a call!

If the above help resources do not answer your questions, please do not hesitate to contact us with any questions you may have about REMO. As an ‘off-the shelf’ software tool developed for a broad variety of users, it can sometimes be confusing for a researcher's specific circumstances. 

We promise you, chances are we've heard your question before. After all, if you can’t figure it out it's likely someone else has experienced the same issue. Please see give us a call.

For online assistance with gaining access to the REMO system, please visit the REMO Access section of this site or the REMO homepage for Animal Use or Human Research applicants.

If you cannot find what you are looking for, or if you have a question, please contact us. We would be happy to assist you.

 

If contacting us by email, please include as much of the following information in your message as possible as it will aid us in assisting you with your question(s).

System Are you using a PC or a Mac?
Browser

What browser are you using? 

(REMO works best with Google Chrome, Firefox, and Internet Explorer version 9 or higher.)

Browser Settings

Have you made REMO a trusted site?  (instructions)

Have you confirmed that your pop-up blocker has been disabled?

Application Details

Include the file number for the relevant project (ProXXXXXXXX or AUPXXXXXXXX).

What is the current state of your application (upper left of your screen, orange box)?

Your contact information If possible, please include a telephone number where you can be reached.