Help & Video Tutorials for Using the REMO System

Video tutorials or help documents for using the REMO system are available below, separated for animal use applicants and human research applicants.  

** Please note the new URL for this page and update your bookmark **

** Due to the system update in Feb 2019, videos and help documents are currently being updated. **

Animal Use Application

 

Other Help 

 

Human Research Application

More REMO Help

  • "No data to display" - Where did my studies go?

    The Problem: A few users have reported that they sometimes see “No data to display” in their Human or Animal Tab in the Dashboard when they previously had many studies listed.

    Where did all my studies go? Is my REMO login active? Did REMO delete my account somehow?

    REMO functions on a “single sign-on” meaning that if you are already logged in to a uAlberta service with your CCID and password (ie: uAlberta gmail) you will not need to log in to other uAlberta services that use single sign-on, such as REMO. REMO’s login session does expire after a period of inactivity and you need to renew the session to continue (via the pop-up notice). If you don’t renew the session, you will be required to log in again using your CCID and password.

    The Fix: Assuming you are already logged in to another uAlberta service, Refresh your browser (click ). OR... Close all browsers and try again. Closing the web browser ensures you are completely logged out of any uAlberta service.