System Support

Something not making sense? Try the following help resources:

If this does not help give us a call!

If the above help resources do not answer your questions, please do not hesitate to contact us with any questions you may have about ARISE. As an ‘off-the shelf’ software tool developed for a broad variety of users, it can sometimes be confusing for a researcher's specific circumstances. 

We promise you, chances are we've heard your question before. After all, if you can’t figure it out it's likely someone else has experienced the same issue. Please give us a call.


If contacting us by email, please include as much of the following information in your message as possible as it will aid us in assisting you with your question(s).

System Are you using a PC or a Mac?

What browser are you using? 

Browser Settings

Have you made ARISE a trusted site?  (instructions)

Have you confirmed that your pop-up blocker has been disabled?

Application Details

Include the file number for the relevant project (ProXXXXXXXX or AUPXXXXXXXX).

What is the current state of your application (upper left of your screen, orange box)?

Your contact information If possible, please include a telephone number where you can be reached.