Terms & Conditions

Please be advised that the Faculty of Kinesiology, Sport, and Recreation will be implementing a new program registration platform in Spring 2018. This change may lead to updates to the following registration policies and procedures. If you have any questions or concerns, please contact our Customer Service Centre at 780-492-2231.


PROGRAM POLICIES:

  • Green & Gold Sport Camps may be cancelled, combined or relocated on short notice. Participants will be notified with as much advance notice as possible.

  • Green & Gold Sport Camps reserve the right to alter lesson plans and age groups as required.

  • Green & Gold Sport Camps reserve the right to remove participants from programs without refund in cases where their behavior negatively impacts the experience of other participants.

  • Green & Gold Sport Camps will not be liable for any items left at camp facilities and may dispose of such property if not claimed and collected within 30 days.

  • Green & Gold Sport Camps reserve the right to search the bags and other personal property of all participants in appropriate circumstances.

  • Camp participants will be liable for any damage caused by actions not related to camp activities or approved by camp staff.


IN PERSON REGISTRATION LOCATIONS:

Customer Service Centre (North Campus)

1-213 Van Vliet Complex

87 Avenue and 114 Street

Monday to Friday: 8:00am to 5:00pm, Saturday and Sunday: Closed


Saville Community Sports Centre (South Campus)

11610 65 Avenue

Monday to Friday: 6:00am to 9:00pm, Saturday and Sunday: 8:00am to 9:00pm


ONLINE REGISTRATION:

Before you register, you must request a PIN (Personal Identification Number). To request your PIN, please call the Customer Service Centre at 780-492-2231 or e-mail activityreg@ualberta.ca. This will enable you to register for classes online. Online registration is available for all camps. Visit www.activityreg.ualberta.ca to view the course information online. A course code is required to register.


PAYMENT:

  • Cash (in-person only)

  • Credit card (online and in-person only - Visa, MasterCard, American Express)

  • Debit card (in-person only)

  • Full payment is required in full at the time of registration


REGISTRATION DEADLINE:

  • Camp registrations will be accepted up to the start date of the specified camp if camp spaces are available.

  • Requests for registration after the start date and time of the specified camp will be confirmed as soon as possible by camp staff if registration in the camp is possible.


WAITLIST:

  • If your preferred camp is full, your child can be waitlisted and we will contact you if a place becomes available by phone. We will use the primary phone number on your account. If you are uncertain of the phone number on your account, please contact our Customer Service Centre (780-492-2231) to confirm. If there is no phone number on an account, we will use email.

  • Once notified of an available space in a camp, waitlisted participants will have 24 hours to confirm their registration with payment.

  • If a space becomes available with less than 72 hours before the start of the camp when there is more than one person on the waitlist, waitlisted participants will be contacted in order and if they cannot be immediately reached, the next person on the waitlist will be contacted until the space is filled.

  • If a waitlisted participant does not respond within the stipulated amount of time, they will be removed from the waitlist. They are free to rejoin the waitlist after this occurs.


CANCELLATIONS, REFUNDS AND CREDITS:

  • Cancellation requests must be received by the Customer Service Centre prior to the start of the camp.

  • An administration fee of $15 will be assessed on all refunds regardless of when they are received, except in the case of medical conditions. Account credits are processed without any administration fees.

  • Refunds will be granted on cancellation requests received 7 days prior to the first day of the registered camp.

  • A 50% cancellation fee will be levied on all cancellation requests received between 1 and 6 days prior to the first day of the registered camp.

  • Once a camp has begun, refunds will not be granted except in the case of extenuating circumstances.

  • In case of injury or illness that occurs prior to the first day of the registered camp, full refunds will be granted when accompanied by a medical note.

  • Partial refunds may be granted in case of extenuating circumstances on or after the first day of the registered camp. Medical notes are required for all refunds requested on the basis of injury or illness.

  • Once the applicable cancellation fee has been levied, you have the choice of receiving a refund or credit.

  • If the original payment was by credit card, refunds will be credited to the card used for the original payment.

  • If the original payment was by cash or cheque, you will be refunded by cheque. This process takes 3-6 weeks.

  • If the original payment was by debit card, the fee will be refunded to your debit card if you request the refund in person at one of our Customer Service locations. If you are unable to make the request in person, you will be refunded by cheque.

  • If you choose to have a credit applied to your account, the amount will be applied and may be used towards camps or other programs and services offered by the Faculty of Kinesiology, Sport, and Recreation.


TRANSFERS:

  • If transferring to a camp of higher cost, you will be required to pay the difference in cost between the lower and higher priced camps.

  • If transferring to a camp of lower cost, the difference in cost between the higher and lower priced camps will be refunded. The $15 refund administration fee will not apply to transfers.

  • Transfers are permitted only within the same camp programming session and only if space is available.

  • Transferring to a camp at a later date for the purpose of avoiding camp cancelling fees is not permitted. Participants who have transferred to a camp later in the summer will be held to the cancellation policies that apply to the camp they were registered in originally except in exceptional circumstances.


AGE POLICY:

Green & Gold Sport Camps are committed to providing developmentally appropriate programs to all our participants. Our age groups are meant to serve as a guide with the understanding that parents will be best equipped to advise on the appropriate camp for their child. Our registration system requires that we determine specific age cut-offs for each camp, but exceptions can be made through consultation with Green & Gold Sport Camp staff. Please direct questions to our Customer Service Centre (activityreg@ualberta.ca or 780-492-2231).


INFORMED CONSENT FORM:

  • Parents and/or guardians must sign and return an informed consent form for each participant before camp begins.

  • Informed consent forms only need to be completed once per summer for each participant.

  • Informed consent forms are valid for the entire calendar year in which they were signed and submitted.

  • Children without completed informed consent forms will not be allowed to participate in camp activities.

  • Completed forms should be completed and submitted during sign in on the first day of camp. Alternatively, forms may be emailed to activityreg@ualberta.ca or dropped off at the Customer Service Centre in the Van Vliet Complex.