Introducing Coveo Site Search

On August 19, we launched the beta version of a new search tool called Coveo Site Search.

We will be testing the new tool and gathering feedback from users until the end of September. During this time, users will still be able to return to the previous site search if they want to.

Background

Until now, we have been using Google Custom Search engine (CSE) as the U of A's site search tool. However, Google has been scaling down functionality from their search tools for a number of years. CSE no longer serves all of our needs like handling our multiple complicated data sources. Additionally, it's unclear whether it will remain available or free to use in the future.

Why Coveo?

Advanced site search tools are an increasingly important component of a website in a search first world. Visitors don't want to navigate to a page. They are task-oriented and want to find the information they need quickly.

Coveo Search is a search technology that can pull information from various sources, provide analytics about user behaviour and intent, and automatically learn from the data to improve the user's digital experience.

Benefits

  • It will give visitors greater control of their search experience through the use of faceted search.
  • Powered by AI, the tool learns from each search and applies these insights to deliver a better search experience over time.
  • Analytic tools provide valuable information about what visitors want, which we can use to rethink how we organize and structure our data to improve the visitor experience
  • We gain the flexibility to not only recreate the existing site search but also to potentially add new data sources that we have not previously considered.

Current Data Sources

In our initial implementation, we're recreating the existing U of A site search using the same data sources currently being indexed:

  • www.ualberta.ca
  • calendar.ualberta
  • catalogue.ualberta.ca
  • apps.admissions.ualberta.ca
  • bookstore.ualberta.ca
  • ist.ualberta.ca
  • directory.ualberta.ca
  • eclass.srv.ualberta.ca
  • support.ctl.ualberta.ca
  • folio.ca
  • policiesonline.ualberta.ca

In the future, we will consider adding new data sources.

Feedback

If you would like to provide feedback on the new search tool, please fill out our survey.