The SET team has been planning the transition of the university's administrative services from the current state to the new model. This process will centralize a number of administrative services and requires a redistribution of the university's workforce from faculties and central portfolios to new units in the centre, which will allow the university to take advantage of economies of scale and provide services more efficiently.

The initial focus of transition planning includes functional reviews to change and improve processes through the six functional streams and identifies critical services and timeframes to ensure the appropriate resources are in place to maintain these services. It also includes a commitment to support our staff through this challenging transition. Please read the Transition Plan, released December 10, 2020, for more detail.

2021 Timeline


January - March 2021

  • Begin working with colleges to integrate structures
  • Begin hiring to new positions
  • Complete phase 1 of staff layoffs (March 31). Begin phase 2
  • Begin transitions (processes and people)

April - June 2021

  • Training and onboarding begins
  • Begin to implement procurement recommendations
  • Planning for final phase of staff transitions and reductions

July - September 2021

  • Launch Transaction Processing Hub and Staff Service Centre
  • Continue delivering service accountability framework, expectations, and indicators
  • IT strategy established
  • Launce Student Service Centre (soft launch July)

October - December 2021

  • Begin to implement space and facilities recommendations
  • Hiring completed for new positions
  • Ancillary projects kick off
  • Program to review SET quality and effectiveness

For a more detailed timeline updated periodically, see here.

What happened in 2020?

2020 at a glance

February 2020

  • Government of Alberta tabled its 2020 Budget

March 2020

  • Public announcement of 1000 job losses

April 2020

  • Initial report to recommend effective response to funding reductions 

May 2020

  • University of Alberta for Tomorrow initiative launched
  • Service Excellence Steering Committee (SESC) launched
  • Service Excellence Transformation (SET) program planned

July 2020

  • SET Program Office established and senior leadership structural changes announced

August 2020

  • Draft operating model scoped
  • Staff pulse survey launched
  • Staff Advisory Team (SAT) designed

September 2020

  • Preferred operating model endorsed by SESC

October 2020

  • Operating model approach and Vice-President reorganization completed and approved by Board
  • Series of stakeholder consultations

November 2020

  • Staff reduction targets and transition plans released
  • SET interim report released

December 2020

  • Functional reviews commence discovery as staff transition planning continues

Engagement with the U of A community will happen throughout the process.