HR Services available through the Staff Service Centre

The university benefits documentation and tutorials web page directs you to the HR Forms and Documentation. One of the forms is the Changing the Name of a Beneficiary/Dependent form. Fill out the form and submit it to the Staff Service Centre, who can review your benefits with you and troubleshoot.

Sometimes faculty and staff encounter concerns or issues with using or claiming benefits. When this happens, please contact the team in the Staff Service Centre, who can review your benefits with you and troubleshoot.

Different employee types have different benefits. Check your employment offer letter from the university to verify your employee category, then visit the collective agreements and handbooks or benefits web pages to review what you have access to. If you can't find your staff type, or you still need help understanding your benefits, reach out to the team in the Staff Service Centre.

Our handy Sun Life Member web page provides instructions for employees to help you sign up to access your online account and app. If you're having trouble with access, you can contact the Staff Service Centre team for assistance.

Getting ready to retire? How exciting! Take a look at your retirement benefits and pension information. If you have questions, please connect with our Shared Services team through the Staff Service Centre.

Our Personal Information web page will guide you through updating your name, address, phone number, email address and emergency contact through Bear Tracks. Visit the Staff Service Centre if you still need help.

The best place to check is your offer letter. You can also review the support staff categories, and the collective agreement handbooks. Still not sure? The Staff Service Centre team can help you out.

Specific sections of collective agreements and handbooks can be interpreted by HR Service Partners or Shared Services team members through the Staff Service Centre.

When it's time to complete a performance review or probationary review, supervisors will be notified on your manager dashboard in PeopleSoft HCM. You'll then download the Support Staff Performance Appraisal or Support Staff Probationary Review form from the HR Forms and Documentation. Complete the form as instructed. Information required to complete the forms can be found under the Probation, Tenure & Performance Review report and the Remuneration report in PeopleSoft HCM (see below). These reports capture all the information for employees in a department who have performance or probationary reviews in a specific period of time. This process can be reviewed anytime on our Managing Performance Assessments page. If you need help, please connect with Shared Services through the Staff Service Centre.

Discuss with your HR Partner first. Check with the Job Design and Evaluation Centre of Expertise about whether the position requires evaluation. Provide the Staff Service Centre with all of the details about the role and request a posting to the Careers website. This process will be streamlined over the next few months, so watch for updates in the Employee Digest, Quad and Hiring and Managing Newsletter.

Please review the reference check information for support staff, academic staff or management and professional staff first. Then Shared Services can help you complete the reference check and ensure the reference consent form is filled out by the candidate. To get support with this, contact Shared Services through the Staff Service Centre contact form.

Please review the screening information for support staff, academic staff or management and professional staff first. Shared Services can complete the initial applicant screening based on your predetermined criteria. The final screening is to be completed by the hiring manager and/or HR Service Partner. To get support with this, contact Shared Services through the Staff Service Centre contact form.

Please review the interview information for support staff, academic staff or management and professional staff first. Shared Services can schedule interviews for you. To get support with this, contact Shared Services through the Staff Service Centre contact form and provide us with the dates and times that will work best for you to interview.

Shared Services can create a preliminary guide for you, and the hiring manager and/or HR Service Partner will review and complete it.

Review our Immigration Requirements for Hiring Foreign Nationals. To invite a foreign national to work or extend their stay, for a temporary period, submit a Foreign Visitor Category Assessment.

If a temporary resident applies for renewal of their work permit before the expiry of their existing permit and their permit expires before a decision is made, they can continue to work without a permit under the same conditions pending a determination of their application for renewal and only as long as the person remains in Canada. But to be safe, please reach out to our Regulated Canadian Immigration Consultants through the Staff Service Centre with details about the situation.

Foreign nationals are experiencing delays in processing for work permits and visa processing by Immigration, Refugee and Citizenship Canada (IRCC) due to high volumes as a result of COVID-19. Unfortunately the Immigration Services team in the Shared Services unit is not able to expedite the processes.

Visit our Salary and Benefits Adjustment web page for information, forms and resources. If you need help, connect with the Shared Services team through the Staff Service Centre.

Our Time and Labour Services web page has helpful details and toolkits to get you started. If you need help troubleshooting, connect with the Shared Services team through the Staff Service Centre.

Payments are processed according to the payroll schedule. If you are expecting a payment or would like to know more about payroll deadlines, subscribe to the payroll calendar or contact the Staff Service Centre to review the status.

Fill out the form on our Employment Letters page and submit it to the Staff Service Centre. Your letter will be processed within five business days.

Some staff prefer to have additional tax taken off their paycheck, either to increase their return as a form of savings, or for various other reasons. If you'd like to do this, please review and fill out the TD1AB: Alberta Personal Tax Credits Return on our Personal Tax Credit Return web page, then submit it to the Staff Service Centre for processing.

Shared Services issues ROEs when there is an interruption of earnings for employees. The information is submitted to Services Canada once an employee's final pay is processed. Employees can then view their Record of Employment by visiting the Government of Canada My Service Canada Account.