Cleaning Services

How we're cleaning campus during COVID-19

With fewer people on campus, we've adjusted how we clean our facilities:

  • Buildings with near-normal activity: we are following APPA level 4 cleaning standards, along with regular cleaning/sanitizing of high touch point surfaces
  • Buildings with low levels of activity: we are transitioning to a patrol cleaning model (i.e. cleaning and sanitizing common touch points in public areas)
  • Washrooms: some facilities have been closed (signage posted) so that we can focus on cleaning and sanitizing more active areas. Help keep campus safe and use open facilities
  • Classrooms and other spaces: areas are cleaned and then closed. Ongoing cleaning and maintenance checks are conducted at regular intervals

Please do your part by following current public health measures (e.g. physical distancing, frequent hand washing, etc). 

We thank you for your cooperation and for taking care of our campuses.

Faculties and departments are required to provide additional cleaning and sanitization to their work surfaces and equipment to meet public health requirements. This might include:

  • Cleaning high-touch surfaces in offices and labs
  • Workbenches, laboratory benches, desktops and cabinets
  • Fume Hoods
  • Laboratory, research, athletic and maintenance equipment
  • High touch spaces in faculty and department areas (like a common area)
  • Meeting rooms and board rooms
  • Emptying garbages (offices and work spaces) into a central Zero Waste Station
  • Any additional cleaning desired

For tips and instructions on cleaning, view this tip sheet.

Request subsidized cleaning supplies

Faculties and departments are now able to order supplemental cleaning supplies for their departmental spaces at no cost.

Please note, this only includes teaching labs and studios, touch points and equipment and does not include offices or common spaces.

Order Supplies

If you are on campus and see an issue, please report it

Call 780-492-4833

Custodians are responsible for cleaning a total area of over 12.5 million square feet on our campus! This includes classrooms, labs, study spaces, offices, lounges, and so much more.

Our goal is to maintain a safe and healthy environment for students, faculty, staff and visitors, in support of the university’s mission.

Cleaning standards

Our cleaning staff and contractors follow a set of cleaning standards, in accordance with Association of Physical Plant Administrators (APPA), to ensure the quality of cleanliness on campus.

Cleaning quality assurance program
Quality assurance inspectors work in conjunction with area cleaning supervisors and our in-house and contract cleaning teams to ensure cleaning tasks are completed in accordance with APPA standards. Each building undergoes a pre-scheduled cleaning inspection every two months or up to six times per year. Spot checks are completed between scheduled inspections to provide an overall assessment of cleanliness throughout the year. Trends and anomalies are identified through data analysis to optimize our service delivery model, while ensuring that required service levels are achieved and consistently maintained.
Customized custodial services

If you would like to arrange customized cleaning services beyond our current cleaning standards, please contact your area supervisor. Our team can customize your custodial services to best fit your department or faculty budget.

Hours of operation
Shift Time Day Description
Day shift 6:00 am - 2:30 pm Monday - Friday Residential (Augustana)
7:00 am - 3:00 pm Monday - Friday Day Porter Service
8:00 am - 4:30 pm Monday - Friday Day Porter Service (Augustana)
Afternoon Shift 3:00 pm - 11:00 pm Monday - Friday Routine Custodial Coverage
4:30 pm – 1:00 am Monday - Friday Routine Custodial Coverage (Augustana)
Night Shift 11:00 pm - 7:00 am Sunday - Thursday Routine Custodial Coverage
11:00 pm – 7:30 am Sunday - Thursday Routine Custodial Coverage (Augustana)
Weekend Watch 24 Hours Saturday & Sunday Patrol Coverage

How often we clean

Site Cleaning Frequency
Washrooms Daily
Locker and change rooms Daily
Classrooms, teaching labs, seminar
rooms and libraries
Weekly with checks and spot cleaning
Lounges, kitchens and lunch rooms Twice a week with checks and spot cleaning
Offices (common, private and general) Monthly
Reception areas and waiting rooms Weekly with checks and spot cleaning
Gymnasiums and recreational studios Daily
Patient treatment areas Daily
Research labs Weekly
Entrances and lobbies Winter - daily
Summer - twice per week
Main stairs, stairwells and landings Weekly with checks and spot cleaning
Secondary stairs, stairwells and landings Monthly
Main corridors and elevators Dust mop daily. Wash twice a week or as needed
Secondary corridors Dust mop weekly. Wash once every two weeks or as needed
Bleachers As required
Loading docks and receiving areas As required
Storage rooms As required
Mechanical rooms As required