Vice President Facilities & Operations

Report an Issue

Report issues you see on campus by calling our Maintenance Desk at 780-492-4833

We depend on our university community to report issues so our team can keep campus safe, secure, and welcoming.

Types of issues:

  • Building maintenance issues

    Building maintenance issues, such as:

    Floods Problems with elevators
    Leaks Pests in buildings (rodents or insects)
    Clogged drains or toilets Temperature in building too hot or too cold
    Flickering lights
  • Grounds maintenance issues

    Grounds maintenance issues, such as:

    Broken glass Injured wildlife
    Litter Animal remains
    Lamp replacement Icy sidewalks
    Fallen trees Snow removal
    Broken tree branches
  • Cleaning issues

    Cleaning issues, such as:

    Spills Ongoing cleaning concerns
    Unsanitary conditions Vandalism

Responding to maintenance reports

Response times to maintenance reports vary depending on the severity of the issue.

Response times are measured from when a maintenance fault is reported to when a worker attends the site to inspect, make initial repairs, isolate services and minimize hazard to personnel and property as required.

  • Priority 1 (within 2 hours)

    Response standards for priority 1 (target 95%)

    Respond within two hours of notification. 

    Burst water pipes Blocked sewage, toilets, soil lines
    Energy outages e.g. reset circuit breaker, loss of power Electrical faults (identified as potentially dangerous)
    Essential air-conditioning e.g. animal houses, main computer room Cold room failures
    Essential ventilation Life safety systems that are in trouble mode
    Failure of low-temperature freezers/fridges Accessibility points/entrances/exits
    Gas leaks FMNet failure
    Passenger trapped in elevator Scheduled event access failure
    Fires Critical door left in unsecure state due to system failure
    Broken glass

    Completion standards for priority 1 (target 85%)

    Upon responding to initial call, completion within five (5) working days given availability of parts, otherwise within five (5) working days of availability of parts.

  • Priority 2 (within 1 working day)

    Response standards for priority 2 (target 95%)

    Respond within that working day of notification.

    Blocked stormwater drains Equipment/deionisers failure
    Broken doors (external) Flooring issues that cause tripping hazards
    Major roof leaks Malfunctioning whiteboards/blackboards
    Broken glass (internal/external) Running taps (hot water)
    Broken locks (external) No water
    Broken door handle Flickering fluorescent lamps in areas which present a safety concern e.g. stairwells, exit lighting, emergency lighting
    Door jammed Elevator intercom failure
    Air-conditioning failures (in buildings with inoperable windows) Card access issues
    Air-conditioning failures (lecture theatres) Intrusion system issues
    Fume hood failures Emergency notification issues
    Water leaks Video surveillance issues
    Reverse osmosis failure

    Completion standards for priority 2 (target 85%)

    Upon responding to initial call, completion within five (5) working days given availability of parts, otherwise within five (5) working days of availability of parts.

  • Priority 3 (within three working days)

    Response standard for priority 3 (target 90%)

    Respond within three working days of notification.

    Flickering fluorescent lamps (open areas) Toilets running constantly
    Failed hot water systems Signage requests through the repair shop
    Minor roof leaks Toilet seat broken
    Security lighting (external) Card access and intrusion user processing
    Faulty toilet cistern

    Completion standards for priority 3 (target 85%)

    Upon responding to initial call, completion within ten (10) working days given availability of parts, otherwise within ten (10) working days of availability of parts.

  • Priority 4 (within two weeks)

    Response standards for priority 4 (target 90%)

    Respond within two weeks of notification.

    Dripping taps Internal painting
    Failed lamps External painting
    Flooring issues that do not present a safety concern Electrical faults (non-dangerous)
    Pipework insulation Rusted box gutters
    Non-essential air conditioning Leaking (external downpipes)
    Broken door latch Building security system estimates

    Completion standards for priority 4 (target 85%)

    Upon responding to initial call, completion within ten (10) working days given availability of parts, otherwise within ten (10) working days of availability of parts.

  • Priority 5 (to be scheduled)

    Response time for priority 5 (target 85%)

    To be scheduled. Upon further assessment, some priorities may change from the initial assessment.

    Cleaning issues Ongoing cleaning concerns
    Spills Ongoing cleaning concerns
    Unsanitary conditions

    Completion standards for priority 5 (target 85%)

    Completion in accordance with the program set for this work after appraisal and planning.