Vice-Provost & Associate Vice-President (Information Services & Technology)

Value of IST Services

Technology is heavily integrated into the fabric of the institution connecting you to essential resources. See how we impact the institution across a variety of services and people.

Making a Daily Impact

Everyday we endeavour to support the infrastructure you depend on to share information, access resources and connect with people. We strive to ensure in every capacity services are reliable and delivered effectively.


+180,000

CCIDs


45,000

Devices Connected to Wireless During Peak Times

95.99%
Customer Satisfaction From Follow-up Support Request Surveys (over a year)

 

Internet Traffic Volume

Our campus community has a diverse set of needs. See which services are most frequently accessed. (October 2018)

 

Supporting Research

(Shown over a year)
Access to the right infrastructure and research solutions is essential to move research forward. To support research activities, we connect researchers to expertise within IST and research computing experts outside of the university, like WestGrid and Compute Canada.


881

Compute Canada Account Holders


Resource Allocation Competition (RAC) Allocations Awarded


16,236

Core-year Allocations Awarded

 

Enhancing Teaching & Learning

(Shown over a year)
As learning delivery methods continue to evolve in higher education, we enable teaching and learning by supporting those critical tools faculty depend on everyday: classrooms; labs; and eClass, the university’s learning management system.


5,886

Credit courses created in eClass


400

Supported classrooms and labs

90


One-on-One

eClass support consults


43,425

eClass users


Online quizzes in eClass

 

Facilitating Advancements in Administration

(Shown over a year)


1,200

Applicants accepted a bundled residency with an admission offer in Bear Tracks


4,032

Proposals through Researcher Self-Service in Financials


173,596

Documents loaded in Electronic Document & Records Management System


37,762

Domestic high school applicants processed through Auto-Eval