Submit an Online Facilities + Maintenance Request

Sign in with your University ID (CCID)

North Campus, South Campus, Campus Saint-Jean and UAB Botanic Garden

After signing in, log your issue using the new U of A maintenance request system.

Submit Maintenance Request

Regular Cleaning

Please do not submit a maintenance request for regular cleaning. Instead, contact your supervisor for additional cleaning services if required.

View the Cleaning Services page for more information.

If you don't have a CCID

North Campus, South Campus, Campus Saint-Jean and UAB Botanic Garden

Phone our maintenance desk directly to report your issue.

Call 780-492-4833

Residence, Augustana and Enterprise Square

If you live in residence, please submit a maintenance request online through your residence account.

For Augustana Campus, call 780‑679‑1618 (during operating hours) or 780-679-1523 (24-hour on call)

For Enterprise Square, call 1‑866‑254‑5349

Urgent maintenance issues

Let's get this fixed right away. Please call our maintenance desk immediately.

Call 780-492-4833

  • To report an emergency or a crime in progress, call 911
    For non-urgent security issues, call UAPS at 780-492-5050

Make a maintenance request to get it fixed

No more being on hold or trying to describe something that could be shown in a picture. Simply make your maintenance request online, you can submit a request at any time, from any device. Attach photos or documents quickly and easily and stay informed on your request with real time status updates.

Examples of online maintenance requests

Report your maintenance concerns online quickly and easily. Here are some examples of common issues you can report online:

  • Too hot or too cold
  • Plumbing and mechanical issues
  • Lights and electricity issues
  • Access issues
  • Cleaning request
  • Elevators

How to submit a maintenance request

Step 1

Sign in with your CCID to start a maintenance request

Step 2

Choose the issue you would like to report (e.g. plumbing, cleaning, etc)

Step 3

Follow the guided questions and enter the information as best as you can

Step 4

Submit your request (and monitor the status too)

For more detailed instructions, see the Quick Start Guide.

Frequently asked questions

Why should I make a Maintenance Request online?

No more being on hold or trying to describe something that could be shown in a picture. You can submit a maintenance request online at any time, from any device. Check on the status of your request with real time updates.

How long does it take for my request to be completed?

Response times to maintenance reports vary depending on the severity of the issue. Requests entered after regular business hours (8 am-4 pm) will be addressed the following business day. Urgent maintenance requests should be called in to 780-492-4833 for assistance at any time of day.

Response times are measured from when a maintenance fault is reported to when a worker attends the site to inspect, make initial repairs, isolate services and minimize hazard to personnel and property as required.

Learn more about our response standards.

How do you check the status of a request?
  1. Sign in with your CCID to start a maintenance request
  2. Once the portal is open, select Process (located in the top left navigation)
  3. A new page will open. On the left hand side, select Open Requests
Will I be notified when my request is complete?

Yes, you will receive an email update as well as a notification on the maintenance request website (see the tab located in the top right corner of the page).

How do I know my request was submitted?

You will receive an automated email response after you submit your request.

Can I unsubscribe from emails?

Yes, to unsubscribe please follow these instructions:

  1. Sign in with your CCID to enter the maintenance request website
  2. Once the page opens, select User Profile (located in the top right navigation)
  3. Scroll down to the bottom of the page
  4. Under the Notifications section, click edit and uncheck the email notifications you no longer want to receive

Note, you cannot unsubscribe from standard confirmation, cancellation and work completion notifications.

What do I do if I don’t see my issue listed as an icon?

Select the Other Icon and submit your information. Someone will be in contact with you.

What can I use the comment section of my request for?

The comment section can be used to communicate with F&O staff or loop your colleagues in on the request by tagging them (@name).

Who can see my comments?

Aside from the appropriate F&O staff, the requester and any tagged individuals can see the comments.

Audience

Employees, Students, Public

Category
Facilities
Provider
VP Facilities & Operations