Submit a Maintenance Request
If you have a CCID
After signing in, log your issue using the new U of A maintenance request system.
Submit Maintenance RequestIf you don't have a CCID
Phone our maintenance desk directly to report your issue.
Call 780-492-4833Urgent maintenance issues
Let's get this fixed right away. Please call our maintenance desk immediately.
- To report an emergency or a crime in progress, call 911
For non-urgent security issues, call UAPS at 780-492-5050
If you live in residence, please submit a maintenance request online through your residence account.
Make a maintenance request to get it fixed
No more being on hold or trying to describe something that could be shown in a picture. Simply make your maintenance request online, you can submit a request at any time, from any device. Attach photos or documents quickly and easily and stay informed on your request with real time status updates.
Examples of online maintenance requests
Report your maintenance concerns online quickly and easily. Here are some examples of common issues you can report online:
- Too hot or too cold
- Plumbing and mechanical issues
- Lights and electricity issues
- Access issues
- Cleaning request
- Elevators
How to submit a maintenance request
Step 1
Sign in with your CCID to start a maintenance request
Step 2
Choose the issue you would like to report (e.g. plumbing, cleaning, etc)
Step 3
Follow the guided questions and enter the information as best as you can
Step 4
Submit your request (and monitor the status too)
For more detailed instructions, see the Quick Start Guide.
Frequently asked questions
No more being on hold or trying to describe something that could be shown in a picture. You can submit a maintenance request online at any time, from any device. Check on the status of your request with real time updates.
Response times to maintenance reports vary depending on the severity of the issue. Requests entered after regular business hours (8 am-4 pm) will be addressed the following business day. Urgent maintenance requests should be called in to 780-492-4833 for assistance at any time of day.
Response times are measured from when a maintenance fault is reported to when a worker attends the site to inspect, make initial repairs, isolate services and minimize hazard to personnel and property as required.
Learn more about our response standards.
- Sign in with your CCID to start a maintenance request
- Once the portal is open, select Process (located in the top left navigation)
- A new page will open. On the left hand side, select Open Requests
Yes, you will receive an email update as well as a notification on the maintenance request website (see the tab located in the top right corner of the page).
You will receive an automated email response after you submit your request.
Yes, to unsubscribe please follow these instructions:
- Sign in with your CCID to enter the maintenance request website
- Once the page opens, select User Profile (located in the top right navigation)
- Scroll down to the bottom of the page
- Under the Notifications section, click edit and uncheck the email notifications you no longer want to receive
Note, you cannot unsubscribe from standard confirmation, cancellation and work completion notifications.
Select the Other Icon and submit your information. Someone will be in contact with you.
The comment section can be used to communicate with F&O staff or loop your colleagues in on the request by tagging them (@name).
Aside from the appropriate F&O staff, the requester and any tagged individuals can see the comments.
Employees, Students, Public