Information Services and Technology

The Office of the Associate Vice-President & Chief Information Officer leads the development, evolution, and implementation of a long-range information and communications technology and security plan for the university.

Our key duties include:

  • ensuring the effectiveness of IT systems and services on campus;
  • protecting the university's computing and information assets while complying with applicable regulations, laws, and policies;
  • understanding and articulating the key IT issues facing the university; and,
  • participating in all major IT initiatives undertaken by the university.
  • administration of central enterprise systems.

We are committed to advancing teaching, learning, research, and administration with the latest technological developments.

See how we impact the institution across a variety of services and people.


Making a Daily Impact

Everyday we endeavour to support the infrastructure you depend on to share information, access resources and connect with people. We strive to ensure in every capacity services are reliable and delivered effectively.

+180,000

CCIDs set up

45,000

Devices connected to wireless between 11am-2pm daily

95.99%
Customer satisfaction from follow-up support request surveys (over a year)

 

Supporting Research

(Shown over a year)
Access to the right infrastructure and research solutions is essential to move research forward. To support research activities, we connect researchers to expertise within IST and research computing experts outside of the university, like WestGrid and Compute Canada.

881

Researchers supported with free storage


Research Computing Bootcamp Registrants Since 2018

45

Bootcamp sessions run in 2019

 

Enhancing Teaching & Learning

(Shown over a year)
As learning delivery methods continue to evolve in higher education, we enable teaching and learning by supporting those critical tools faculty depend on everyday: classrooms; labs; and eClass, the university's learning management system.

5,886

Credit courses created online

400

Supported classrooms and labs

90

Customized

eClass training sessions

43,425

Students and instructors using eClass


Digital assessments (including tests and quizzes) completed through eClass

 

Facilitating Advancements in Administration

(Shown over a year)

1,200

Applicants accepted a bundled residency with an admission offer in Bear Tracks


4,032

Research proposals submitted online


285,450

Documents loaded in Electronic Document & Records Management System (2020 - 2021)


37,762

Domestic high school applicants processed automatically through Bear Tracks


Propose New IT Initiatives

Anyone interested in pursuing an IT initiative at the university should first consult the IT governance toolkit. Along with an explanation of the proposal intake and prioritization process, the toolkit contains the opportunity proposal form, privacy and security evaluation, and software as a service (SaaS) checklist.