Rathi, D. and Given, L. M. (Accepted for Publication) Designing Digital Marketplaces for Competitive Advantage, In Cruz-Cunha, M. M. & Varajco, J. E. (Ed.) E-Business Issues Challenges and Opportunities for SMEs: Driving Competitiveness, Hershey, PA, USA: IGI Global.
Given, L. M. and Rathi, D. (Accepted for Publication) Market Research 2.0: An Inclusive Approach to Understanding Customers' Needs, In Cruz-Cunha, M. M. & Varajco, J. E. (Ed.) E-Business Issues Challenges and Opportunities for SMEs: Driving Competitiveness, Hershey, PA, USA: IGI Global.
Rathi, D. and Twidale, M. B. (2010) Ditch the Smileys: Customizing a Stopword List for Email-based Data, Proceedings of the 38th Annual Conference of the Canadian Association for Information Science (CAIS)(Abstract Refereed)(Accepted for Publication).
Chu, K. W. S., Rathi, D. and Du, H. S. (2010) Users' Behaviour in Collaborative Tagging Systems, Proceedings of the 38th Annual Conference of the Canadian Association for Information Science (CAIS)(Abstract Refereed)(Accepted for Publication).
Rathi, D. and Given, L. M. (2010) Research 2.0: A Framework for Qualitative and Quantitative Research in Web 2.0 Environments, Proceedings of the 43rd Hawaii International Conference on System Science (HICSS - 43), IEEE Computer Society Press.
Huck, J., Al. R., and Rathi, D. (2009) Managing Knowledge in a Volunteer-Based Community, In Chu, S., Ritter, W. and Hawamdeh, S. (Ed.) Managing Knowledge for Global and Collaborative Innovations (Series on Innovation and Knowledge Management, Vol. 8), (pp. 283-294), Singapore: World Scientific Publishing, Proceedings of the International Conference on Knowledge Management (ICKM 2009).
Holm, K., Kirkpatrick, K. and Rathi, D. (2009) From For-Profit Organizations to Non-Profit Organizations: The Development of Knowledge Management in a Public Library, In Chu, S., Ritter, W. and Hawamdeh, S. (Ed.) Managing Knowledge for Global and Collaborative Innovations (Series on Innovation and Knowledge Management, Vol. 8), (pp. 363-374), Singapore: World Scientific Publishing, Proceedings of the International Conference on Knowledge Management (ICKM 2009).
Rathi, D. and Smith, L. C. (2009) Use of Text Mining in Managing Knowledge in Help Desk, Proceedings of the International Conference on Knowledge Management (ICKM 2009).
Rathi, D. (2009) Automatic Routing in Triage Process, Proceedings of the 37th Annual Conference of the Canadian Association for Information Science (CAIS). (Abstract Refereed).
Rathi, D. (2009) Decision Making Complexities in the Information Era, Proceeding of the 37th Annual Conference of the Canadian Association for Information Science (CAIS). (Abstract Refereed).
Kirkpatrick, K., Holm, K. and Rathi, D. (2009) Managing Knowledge in a Medium Sized Public Library, Proceedings of the 37th Annual Conference of the Canadian Association for Information Science (CAIS). (Abstract Refereed).
Al, R., Huck, J. and Rathi, D. (2009) Knowledge Management in a Small Non-profit Organization, Proceedings of the 37th Annual Conference of the Canadian Association for Information Science (CAIS). (Abstract Refereed).
Rathi, D., Twidale, M. B., Singh, V. and Bisen, A. (2008) Users = Designers: A Participatory Approach in Designing Knowledge Management System, In Hawamdeh, S., Stauss, K. and Barachini, F. (Ed.) Knowledge Management: Competencies and Professionalism (Series on Innovation and Knowledge Management, Vol. 7), (pp. 285-297), Singapore: World Scientific Publishing, Proceedings of the International Conference on Knowledge Management (ICKM 2008).
Gregory, A. and Rathi, D. (2008) Open Source Tools for Managing Knowledge in a Small Non-Profit Organization, In Hawamdeh, S., Stauss, K. and Barachini, F. (Ed.) Knowledge Management: Competencies and Professionalism (Series on Innovation and Knowledge Management, Vol. 7), (pp. 285-297), Singapore: World Scientific Publishing, Proceedings of the International Conference on Knowledge Management (ICKM 2008).
Rathi, D. (2007) Mining Help Desk Emails for Problem Domain Identification and Routing Incoming Emails, Doctoral Student Research Poster Competition, Association for Library and Information Science Education (ALISE).
Rathi, D., Twidale, M. B. Singh, V. and Jones, M. C. (2007) Your Mark is My Dirt: Impact of Email Signatures on Decision Making, 9th International Conference on Decision Support Systems.
Floyd, I., Jones, M. C., Rathi, D. and Twidale, M. B. (2007) Web Mash-ups and Patchwork Prototyping: User-driven Technological Innovation with Web 2.0 and Open Source Software, Hawaii International Conference on System Science (HICSS – 40), IEEE Computer Society Press.
Jones, M. C., Rathi, D. and Twidale, M. B. (2006) Wikifying Your Interface: Facilitating Community-Based Interface Translation, ACM Conference on Designing Interactive Systems (DIS '06) Penn State.
Singh, V., Twidale, M. and Rathi, D. (2006) Open Source Technical Support: A Look at Peer Help Giving, Hawaii International Conference on System Science (HICSS - 39), IEEE Computer Society Press.
Jones, M.C., Rathi, D., Twidale, M.B. and Li, W. (2006) One System, Worldwide: Challenges to Global Information System. Technical Report ISRN UIUCLIS--2006/10+CSCW.
Rathi, D., Twidale, M. and Singh, V. (2005) Adapting Knowledge Management Systems for Collaborative Technical Problem Solving, In Hawamdeh, S. (Ed.) Knowledge Management: Nurturing Culture, Innovation, and Technology, (pp. 179-191), Singapore: World Scientific Publishing, Proceedings of the International Conference on Knowledge Management (ICKM 2005).
Rathi, D., Singh, V. and Gebauer, J. (2004) Ubiquitous Computing for Knowledge Management, The IASTED International Conference on Knowledge Sharing and Collaborative Engineering (KSCE 2004).
Jones, M. C., Medina, K. E., Rao, A., Rathi, D. and Singh, V. (2004) I-Vote: An Audience Voting System, Student competition paper, CHI Extended Abstracts on Human Factors in Computing Systems, April 2004.
Manuscripts in Preparation:
Rathi, D., and Smith, L. C. Who am I Supporting?
Singh V., Rathi, D. and Twidale, M. B. Open Source Media Usage Pattern.
Rathi, D., Email as Text Data.
Presentations and Talks:
Knowledge Management and Web 2.0, Invited Guest Speaker at the 2nd Annual Canadian Records Management Conference, Calgary, Alberta, Fall 2008.
Knowledge Management: Tools and Technologies, ARMA Edmonton Chapter, Fall 2008.
Collaborative Technical Problem Resolution Using Knowledge Management System, Research Colloquia Series, SLIS, University of Alberta, Fall 2008.
Presented paper at the 9th International Conference on Decision Support Systems, Kolkata, India, January 2007.
Mining Help Desk Emails for Routing Incoming Emails, GSLIS Research Forum, University of Illinois at Urbana-Champaign, November 2006.
Talk in Natural Language Processing Class to present research work on Clustering and Classification of Help Desk Emails, Fall 2006.
Presented paper at International Conference on Knowledge Management, ASIST, October 2005.
Presented paper at Knowledge Sharing and Collaborative Engineering (KSCE 2004) conference, IASTED, St. Thomas, US Virgin Islands, November 2004.
Presented poster at CHI (Human-Computer Interaction), Vienna, Austria, April, 2004.
Presented research finding from Over the Shoulder Learning project to the corporate team of State Farm, Bloomington, USA.
Presented research finding from Over the Shoulder Learning project to the corporate team of Caterpillar, Champaign, USA.
Presented the findings on Sharepoint team server at Microsoft, Fall 2002.
Conducted (with team of four members) workshop for the usability team at Microsoft, Fall 2002.
