Cancellation Policy


  1. Every residence application MUST be accompanied by the non-refundable $25 residence application fee.
  2. A room offer will be sent by email to your University of Alberta email address — you must add "" to your email safe list.
  3. The official date of the room offer is the sent date of the email NOT the date that the room offer is received.
  4. You will be required to pay a $500 Residence Deposit to accept your room offer and hold your space. The Residence Deposit will be applied to your first month’s rent.


Cancelling after you pay your deposit

Refunds will be provided if applications are cancelled before the deadline.

Cancellation deadline for the relevant residence application term.
Application term Cancellation deadline
Fall 2024 July 31, 2024
Winter 2025 December 10, 2024


Frequently Asked Questions

How do I cancel my application?

If you are no longer interested in living in residence at Augustana Campus, please cancel your residence application immediately by emailing Your email must include your full name, UAlberta student ID number and reason for cancelling.If you refuse or do not respond to a housing/room offer by the deadline indicated in your Confirmation Letter (room offer), your application will automatically be cancelled and you will forfeit any fees paid.


I wasn't accepted to the University of Alberta. Am I eligible for a refund of my Residence Deposit?

Applicants who have been offered a space and have signed the residence agreement cancel due to non-acceptance to the U of A will lose only their non-refundable $25 application fee provided the written cancellation is received by Residence Services, along with a copy of the non-acceptance letter, within 10 days of the date of the non-acceptance letter but prior to the move-in date.

If I am an International Student and my Visa Application is denied, am I eligible for a refund of my Residence Deposit?
If you notify Residence Services in writing (email or hard copy) within 10 days of your notification with a copy of your visa refusal letter AND before your residence move-in date, you will be eligible for a refund of your $500 Residence Deposit.
If I cancel my application after picking up my keys, what happens?

If you pick up your keys, then your contract has started. If you decide not to live in residence after that time, you must submit a Notice to Vacate form.

A resident who breaks their contract must pay, prior to moving out, the full rent up to the end of the contract period. If the notice is received less than 30 days prior to the move-out date, the resident will be charged an insufficient notice fee equivalent to one month's rent in addition to all other amounts owing. (See section 12 in Augustana Residence Agreement.)

Please see our Move Out page for more details on moving out of residence.