Frequently Asked Questions
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- Upload your photo. If having difficulty, consult the Tips and Tricks Google Doc »
- Register in at least one class for the current term
- Bring your ID and pick up your ONEcard (see dates/times below)
- There is a $25 fee to exchange your card and reprint it. Please contact us to remove the former image and allow you to upload another photo.
- No, original documents are required.
- The U-Pass is a Student’s Union program. Information can be found at the ARC Card distribution page »
- Yes, ONEcard does print your preferred name on your ONEcard but it must be registered in Bear Tracks. If you want to reprint your card with a preferred name, there is a $15 charge.
- Please visit the ONEcard top-up portal and use the account numbers on your printing card.
- We will accept any government issued identification with a photo: Passport, driver’s licence, permanent resident card, NEXUS, firearms licence, status card. If you do not have any of these (or alternate government ID with photo) we will also accept 2 pieces of government issued non-photo identification such as birth certificate, social insurance, health care, study permit. Digital copies are not accepted.
- No, you are all set.
- Email communication is sent to your @ualberta email address.
- You must be a registered student to access your account functions. Once registered, expect it to be available within 24 hours. You can test your CCID at IST's CCID & Passwords site to ensure your password is correct. Still not working? Contact us at ONEcard@ualberta.ca. Students in Lister Residence and Peter Lougheed Hall do not need to purchase another meal plan as it is included with their fees.
- Your ONEcard never expires. You can replace the card at your convenience. There is no fee to but you will need to submit a new photo.
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Students who have been assessed the Athletic and Recreation fee for the active term can begin using the Fitness Centre (September 1 - Fall, January 1 - Winter, May 1 - Spring/Summer). Please see their website for hours of operation. If you are not taking classes on premise during the term, see CCR Customer Service for rates.
- Yes. If you have reclaimed your Aboriginal name, the ONEcard Office will waive all fees associated with reissuing your ONEcard with your reclaimed Aboriginal name.
- ONEcard has gone virtual for remote learning students. Instructions on how to access your virtual ONEcard are available at the Virtual ONEcard page. Studying on campus? You will need a physical card.
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- Upload your new photo (if yours is older than 2 years)
- Pick up your ONEcard - The replacement fee for a ONEcard is $25 (debit, credit, cash)
Yes. If you find your ONEcard after deactivating it, you can reactivate it as long as a replacement card has not been issued. You can reactivate your card through your ONEcard account by going to Profile Settings > Manage Campus ID. If you need assistance, please contact the ONEcard Office.
- No, your funds remain on your account. Please note that lost card should be reported immediately so no one can access your account without your knowledge.
- Your ONEcard account balance does not expire and will automatically carry over to the next year. Refunds of any account balances will be made only if requested through our ONEcard Account Refund Form.
- Maybe temporarily. If your access has not been restored within 24 hours, please contact your department.
- No. The image is purged once your photo has been either approved or declined.
- This is managed at the department level. Please contact your supervisor or department to arrange this. Students living in a campus Residence building will have their access automatically applied.
- Augustana students will pick up their ONEcard at the Augustana campus. Please see the ONEcard homepage for more information.
- All ONEcards are contactless proximity ONEcards. Check ONEcard Access page for more information.
- Funds in this balance have been transferred to your account by an internal department and are spendable anywhere ONEcard cash is accepted on campus. You may see fund in this balance for
- Student Union Opt-out Fees
- Funds transfers by interdepartmental request form
- Survey completion credits