Mobile & Desktop Phones

This service will be available during standard University business hours:

• Summer Hours: Monday to Friday from 8:00 am to 4:00 pm.
• Winter Hours: Monday to Friday from 8:30 pm to 4:30 pm

To perform any of these actions, please visit The Telecom Expense Management System (TEMS), using your CCID to log in.

For more information on using TEMS, refer to our training materials.

Placing a call within the University of Alberta campus requires only 5 digits! This means that if you are trying to reach anyone at North Campus, South Campus, Enterprise Square, or Campus St. Jean from any of these areas, you only need to enter in the last five digits of their university phone number.

• To make local Edmonton & vicinity calls outside of the University:
  • Dial 9 + the ten-digit phone number
• For long distance calls:
  
  • North America is 9+1+phone number
  • Outside North America is 9+011+phone number

Various voicemail features are available to add to your university issued phone. Please connect with your departmental contact if you wish to add the following voicemail features:

• Convert a voicemail message into a digital audio file for emailing purposes
• Set up an alternate greeting, for extended absences that blocks callers from leaving voicemail messages until the greeting is removed
• Provide callers the option of pressing “0” to be redirected to another number

If you do not have voicemail, you can add it to your university phones at no additional cost. If you wish to reset or change your voicemail password, contact IST or connect directly with our chatbot Vera, who can reset your password for you.

There are a variety of phone sets your departmental telecommunications contact can request. Depending on your requirements, you can choose from the following list of phone sets available and their tutorials:

PBX Phone Sets

• Nortel PBX M3902 Basic Telephone
• Nortel PBX M3903 Enhanced Telephone
• Nortel PBX M3904 Multi-line Telephone
• Nortel PBX M3905 Call Centre Telephone

VOIP Phone Sets

• Cisco VoIP 7961 or 7965 Telephone
• Cisco VoIP 7941 or 7945 Telephone
• Cisco VoIP 7841 Telephone
• Cisco VoIP 8831 Conference Phone

Analog Phone Sets

• Unity Set
• M9009 Telephone

The UAlberta directory, often known as Find a Person, provides you with a directory of all university employees so you can easily find their contact information.

UAlberta Directory

As a staff or faculty member, you may be eligible for a desk phone or a university issued cell phone.

To determine eligibility, contact your departmental telecommunications contact for additional information and approval. Your departmental contact will submit a request for the phone installation and setup on your behalf.

If your departmental contact has approved a corporate cell phone from TELUS or Bell, they will submit a TEMS order for the purchase and delivery of the chosen device, and it will be set up through our Pay-Per-Use plan. Our Pay-Per-Use plan includes competitive rates for talk, text, long-distance and roaming through Telus or Bell. For more information, visit Pay-Per-Use Plan.

If you’re looking for specific services related to telephone equipment rentals, phone number installations, moves, feature additions, and accessories, contact us.

For TELUS Exclusive Partner Program

University of Alberta staff are eligible for the TELUS Exclusive Partner Program (EPP). For more information, visit the TELUS site for monthly promotional offers: evs.telus.com/ualberta.

Questions? Contact your dedicated TELUS representative Anna Bieniak by email at epp@telus.com, or the support team by phone at 1-844-888-4440.

You may also be eligible for TELUS Home Services offers. Please contact the support team by email at EPPHomeServices@telus.com, or by phone at 1-844-332-3459.

• Learn More about TELUS UAlberta Plans

For Bell Employee Purchase Plan

Get your unique offer code in 4 easy steps:

1. Visit bell.ca/validate to validate your employment.
2. Sign up with your corporate email address.
   Verifying your employment is much faster and simpler with your corporate email address. If you do not have a corporate email address, an alternative email address may be used with the following proof of employment:
   
   • Identification Card or Employee Badge
   • Letter of Employment with company letter head
   • Pay Stubs
     Note: In order to protect your privacy please black out any sensitive details, except your name, your employer and date when providing pay stubs or a letter of employment. Please do not share payment, salary, deductions, banking information or any other sensitive information. T4 slips are not acceptable forms of proof of employment.
3. Follow the simple directions on the site to register.
4. Check your email for your unique offer code and follow instructions to make your purchase

If you’re traveling out of the country, learn more about the zone information from TELUS and Bell.

Please note: TELUS Mobility now offers US travel plans for University Corporate Pay-Per-Use cell phone users. The TELUS Mobility website no longer displays travel plan choices that e users could select. For more information, view our page on travel plans for US and International Travel.

Refer to TELUS Travel and Roaming or Bell’s International Roaming Packages for add-on plans and available rates.

Please note: When you obtain a data package through your provider, it does not provide you with unlimited data usage, and overages are extremely expensive. Wi-Fi should be used in all locations available to minimize data usage and cost. If you will be using extensive data in a foreign country, it is more cost effective to purchase a SIM card from a local cellular company in the country that you are traveling to.

For information on roaming:

• Bell’s International Roaming Packages
• TELUS - How to Roam Guide
• International Roaming with TELUS
• TELUS - US Travel Plan Benefits

You also have the option to purchase your own SIM card before you leave Canada, as well as once you arrive in the country you are traveling to:

• Roaming Guide and Tips

On an ongoing basis, the university experiences a high number of lost or stolen unencrypted mobile devices.These breaches:

• Require the university to notify the Provincial Privacy Commissioner
• Subject the university to a high reputation and regulatory risks
• Require notifications be sent to many individuals potentially at risk (whose information was stored on the lost or stolen device)
• Take significant time and resources to manage

An MDM tool also aligns with the university’s Information Technology Use and Management Policy and Encryption Procedure.

1. During iPhone enrolment the following default message appears: "The administrator may collect personal data, add/remove accounts and restrictions, list, install, and manage apps, and remotely erase data on your iPhone."
   
   This statement is created by Apple and is not part of the AirWatch application. The MDM software monitors the overall security and health status of the device.The information available to the AirWatch service is: device, status, Internet Protocol (IP) address, carrier and basic owner identifiers (device ID, serial number, operating system version, enrollment date, carrier, asset number, battery life percentage, etc.)
   
   
2. A small percentage (less than 1%) of users have experienced slower device performance. If you have experienced this, please contact IST for assistance. This may require reinstalling the application, or restarting the device.

For questions about completing the AirWatch installation, contact IST by emailing ist@ualberta.ca. Alternatively, if you have questions about this initiative, please contact the office of the Chief Information Security Officer (CISO) at ciso@ualberta.ca.