Continuous Administrative Service Improvement Program (CASIP)
The Continuous Administrative Service Improvement Program (CASIP) is a program of work led by the University Initiatives Office which seeks to improve and streamline finance, student administration, information management and reporting, and human resources administrative processes and the underlying technologies that support these processes.
Improvements will be facilitated through the following five streams of work: Service Governance Stream, Information Governance & Reporting Stream, Finance Stream, Technology Stream and Human Resources Administrative Process Stream. Work will be supported by subject matter experts in Shared Services; Information Services & Technology; Finance, Procurement and Planning; Human Resources, Health Safety and Environment; Performance, Analytics and Institutional Research; and Student Services.
Research Stream: Improvements within research administrative services are not in scope for the Continuous Administrative Service Improvement Program. Work in this area is being advanced by the Office of the Vice-President (Research and Innovation) with the support of the University Initiatives Office. For more information, visit research administration process redesign.
Program Roadmap
The CASIP Program Roadmap offers a consolidated view of the timing of key milestones and deliverables identified within the program. This roadmap will be updated on a monthly basis to reflect the current status of the program.
What we're working on
In consultation with the university community, the University Initiatives Office (UIO) has identified and prioritized improvements to administrative processes that will have the most significant impact across the institution. Browse the below list to see projects we're moving forward to improve administrative processes.
Note: Each project will deliver a series of incremental changes with all changes being completed by the expected completion date. Dates are subject to change based on new information.
Engagement & Consultations
Engagements for this program of work began in December 2022 with leaders and subject matter experts in university services and faculties to gather input on the university's current state, priorities, challenges, and desired future state. As we move forward to improve university administrative processes, we encourage you to join us and share your feedback at our upcoming engagement sessions.
Join a community-wide conversation and receive updates on CASIP, which seeks to improve and streamline finance, human resources administrative processes, information management and reporting and the underlying technologies that support these processes. During this town hall, the University Initiatives Office will provide an overview of progress to date.
- May 15, 2024 | 11 a.m. - 12 p.m.
- November 24, 2023 | View the video recording
- July 17, 2023 | View the video recording
Community Conversations
Community Conversations provide an opportunity for university service providers and users of these services to meet and share feedback. These sessions connect employees directly with service providers — so your feedback goes right to the source. Participants are encouraged to ask questions and to share suggestions during these sessions.
Past events:
Community Conversation with Information Services and Technology | October 19
Community Conversation at Augustana | August 23
Community Conversation with the Finance Partner Network | June 27
Community Conversation with Shared Services | May 26
Community Conversation with Procurement | April 18
Membership
- Todd Gilchrist, VP University Services & Finance — Project Sponsor
- Matina Kalcounis-Rueppell, Dean and Vice-Provost, College of Natural and Applied Sciences — Project Sponsor
- Kerrie Johnston, College General Manager, College of Social Sciences & Humanities — College Liaison
- Rob Munro, Executive Director, University Initiatives Office — Program Lead
- Ria Ames, AVP Shared Services — Stream Lead, Human Resources Administrative Process
- Marcie Chisholm, AVP HRHSE — Stream Lead, Human Resources Administrative Process
- Shari Baraniuk, AVP and Chief Information Officer IST — Stream Lead, Technology
- Deborah Williams, AVP Performance Analytics & Institutional Reporting and Chief Analytics Officer — Stream Lead, Institutional Data & Reporting
- Darrell Dancause, AVP Finance, Procurement and Planning — Stream Lead, Finance