Student Service Experience

In March 2020, the University of Alberta transitioned to remote learning in response to public health officials and provincial government health and safety guidelines surrounding the COVID-19 pandemic. This resulted in access to student services changing for our university community. 

In response to these changes, the Office of the Dean of Students Assessment Committee launched institutional surveys in both the Fall 2020 and Winter 2021 semesters to collect student feedback.

We recognize that access to remote student services during the pandemic has had its challenges, both for students and services providers. We want to change that and, as a result, developed a Student Needs Survey to capture your concerns and feedback. Specifically, we - the Office of the Dean of Students along with our campus partners - wanted to understand your current student service needs during the COVID-19 pandemic and identify how our services can best meet your identified needs - currently and in the future. 

A summary of the results of those surveys can be found here:

Fall 2020 Survey Report

Winter 2021 Survey Report