Cancellations & Refunds

Learn more about Campus & Community Recreation’s membership, registration, and cancellation policies for programs and services.

Recreation Programs 

(Group Fitness, Instructional Recreation, Aquatics, Adventure, First Aid and CPR, Recreational Sport, Tennis, Curling)

  • Programs may be cancelled prior to the enrollment end date for a refund of remaining sessions.

Climbing Programs

One-off Programs (one to three classes):

  • More than 48 hours before start: full refund

  • 24–48 hours before start: 50% refund

  • Less than 24 hours before start: no refund

Semester-Length Programs (multi-week sessions):

  • More than 7 days before start: full refund

  • 1–7 days before start: 50% refund

  • Less than 24 hours before start: no refund

Personal Training and Nutrition Services

  • Clients are required to provide 24 hours’ notice for all cancellations by contacting their assigned trainer directly.

  • All services expire one year from the purchase date.

  • Clients may request reassignment to another trainer if scheduling or availability changes occur.

Green & Gold and DiscoverE Camps

Still Have Questions?

Contact our Customer Service team:

P: 780-492-2231
E: activityreg@ualberta.ca

Or browse our Contact Page for Program specific information.