Need further help?


Let's get you connected with the right support. 

What do you need?

I need assistance resolving a technical issue.

The U of A IST eClass Support team can help you troubleshoot technical issues with Canvas, like:

  • system access
  • bugs
  • broken links
  • course requests
  • Zoom and other tool integrations

Check out their Knowledgebase for updates on Canvas and step-by-step guides.

Access IST eClass Support

I need basic guidance on how to use Canvas.

Self-serve support is available directly from Canvas. Visit canvas.ualberta.ca and click the white "Support" link in the lower-left corner of your browser window for context-sensitive information based on your current location in Canvas.

If you haven't already, check out our Canvas toolkit for more resources.

Access the Canvas toolkit

I need help leveraging Canvas to create engaging, effective courses.

The U of A Centre for Teaching and Learning (CTL) offers consultations to help you deliver effective learning experiences using Canvas.

We can help with things like:

  • structuring your Canvas course and promoting student engagement
  • using Canvas to structure assessment, calculate grades, and deliver meaningful feedback
  • supporting inclusive design, academic integrity, and accessible course setup

Request a consultation

Frequently Asked Questions

Once you are comfortable with the basics, keep exploring Canvas Essentials, then browse the Canvas Toolkit to discover more functionalities.

Contact the IST eClass Support team at eclass@ualberta.ca or at 780-492-9372.

Canvas Known Issues (Knowledgebase article listing current known issues and technical problems in Canvas that relate specifically to U of A services and/or are having a major impact)

For course design and teaching ideas: Contact us at ctllms@ualberta.ca to brainstorm pedagogical setups, assessments, or interactive features.

To request a new software integration or third-party tool: Contact the IST eClass Support team at eclass@ualberta.ca or at 780-492-9372. Check for tool availability, licensing, and security compliance.