Remote Exam Support

During online exams we now provide first-tier phone support for issues related to eClass, Remote Proctor, and Smart Exam Monitor. Students and instructors can call 780-492-9372 to talk to an analyst during regular university business hours. Second-tier concerns will be escalated to the eClass team.

For in-person exams, we provide pre-exam checks (upon request) in which we will verify that all of the computers and equipment are running properly prior to your testing date in IST supported labs. This service comes at no additional cost, but is first come, first served so be sure to engage us at least 48 business hours in advance of your exam.

For more information on online exams, or assistance with setting up your exam, please see eClass’ Online Assessment Overview article or contact them at eclass@ualberta.ca.