Frequently Asked Questions

  • How can I change my Engineering user account password?

There are two ways to do it.

  1. If you know the password and would like to change it, then you can go to password.engineering.ualberta.ca to change it. Please remember that your username is your CCID.
  2. If your computer is joined to the Engineering domain and you use engineering\ccid as username, then you can change your password from your computer itself. Press Ctrl+Alt+Del and click "Change a password". This will prompt you to enter your current and new password to change it. Please note that this change is not restricted only to your computer and you can use this new password on all engineering resources like VPN, Help Desk, etc.
  • I need access to shared resources like a printer or network drive (like R: or S:) used by my group. What should I do to get access?

Contact us to get access. Please note that for some resources we will require your supervisor's approval.

  • What should I do if I forgot my engineering password?

Please contact us through email, phone or through in-person support at DICE 1-300 to reset your password.

  • What software do we support?

    CEE CME MEC OnTheHub**
    Abaqus Abaqus Autodesk ArcGIS
    AutoCad Ansys Ansys with CFX and Fluent Mathematica
    Calsep-PVTSim Aspentech Ansys for Research Matlab
    CMG Comsol CFX
    CMG (research) Labview GeoMagic
    CSI Bridge Materials Studio HSM Works (Solidworks)
    GeoMagic Promax MathCAD 15
    Geovia Thermocalc Matlab
    SAP2000 VMGSim Solidworks Network License
    Star CCM+


    *Access to engineering software above is based on department, license availability and approval to install.
    **OnTheHub is supported by IST. Please go to OnTheHub website to find more software.

  • Who needs an engineering account?
    1. Engineering faculty members
    2. Engineering grad students
    3. Summer interns, research assistants, co-op students