Summer Camp FAQ

Drop Off and Pick Up

Camp runs from 9:00 am to 4:00 pm daily. Drop off occurs from 8:30 am - 9:00 am, and pick up occurs from 4:00 pm - 4:30 pm. Supervision is available during these times at no extra cost.

If you require an earlier drop off or later pick up time, Green and Gold Sports camps offers Play More that is available to our campers as well. This program does have an extra cost associated with it and can be purchased through Activity Reg.

Please note: Repeated late pick ups may result in the camper's removal from camp.

Drop off & pick up location

Campers should be dropped off and picked up at the University of Alberta North Campus at the Engineering Quad, in front of the Engineering Teaching and Learning Complex (ETLC). Please look at the map directly below for directions to our drop-off locations.

Please do not drop off your child on the 116th street-facing (west) side of the Donadeo Innovation Centre for Engineering.

Please ensure that your child is dropped off and picked up directly from their instructor.

In case of inclement weather, signs will direct you to the indoor drop off and pick up area inside ETLC.

Sign in & sign out procedures

All campers must be signed in and out daily with their instructor.

Anyone picking up a camper must either:

• Be listed on the approved sign out list and present the camper's ID number (which will be emailed a week prior to the start of camp)
• Be listed on the approved sign out list and present a government issued photo ID

To add someone to your approved sign out list, please contact activityreg@ualberta.ca or 780-492-2231.

Late arrivals

If you arrive after 9:00 am and the camp group has left the Engineering Quad, please call our office at 780-492-8779. We will direct you to your child's camp room. 

Early pick ups

If you need to collect your camper before the end of the camp day please email discover@ualberta.ca or call 780-492-8779 to coordinate early pick up. Our early pick up times are at 11:00, 12:00, 1:00, 2:00, and 3:00. Once early pick up has been confirmed with our office, we will arrange to have your camper ready to go at the early pick up location in front of the Donadeo Innovation Centre for Engineering at 9211 116 St NW. If you would like to pick up your camper outside of these times, please contact our office and you will be given directions to their camp room.

What to Bring to Camp

At camp, the weather often changes throughout the day. Please ensure that your camper is prepared for all weather with:

• A hat
• Sunscreen
• Bug spray
• A sweater
• 2 nut-free snacks (one for morning, one for afternoon)
• A nut-free lunch
• A water bottle
• Any other gear you feel is necessary!

Lunches & snacks

Campers will need to bring their own lunch and snacks every day. Campers will not be able to purchase lunch or snacks on campus. Please do not bring lunches that require a microwave as we have very limited access to microwaves.

For the safety of all children with allergies, no nuts or nut produces are to be brought to camp.

If you have multiple children attending camp in the same week, we ask that you send each camper with their own lunch and snacks as campers will not be able to share food.

Email notifications

We will send out important information regarding your registration to the email address you listed during the registration process. Please check your spam folder to ensure you don't miss these emails.

PHotography

Our marketing team may visit the camp room throughout the camp week. We do our best to capture as many fun moments as possible! However, unfortunately, we cannot guarantee we will get a photo of every camper who has provided us photo consent. Thank you for understanding.

Refund policy

Please notify us of any cancellations at least one week before the start date of the camp week in which your child is registered. Refunds will only be granted on cancellation requests received 7 days prior to the first day of the registered camp. A 50% cancellation fee will be levied on all cancellation requests received between 1 and 6 days prior to the first day of the registered camp. Please note that there is no reimbursement for campers who cancel or withdraw during their scheduled camp week.

Educational & Medical Support

At the Fred Otto DiscoverE program, we work hard to ensure that we can meet the needs of our campers. Let us know how we can support your camper to have the best possible week! If there is anything important you may have left off the registration form (educational supports, medical supports, allergies, etc.), please contact us at discovere@ualberta.ca or 780-492-8779.

If your camper requires full-time 1:1 support, their professional aide or support worker is welcome to attend camp with them.

For campers who have EpiPens, we require the camper to bring the EpiPen each day with them to camp and that you read and complete our EpiPen consent form. If your camper requires other life saving medication, please contact us at discovere@ualberta.ca or 780-492-8779. Please be advised that DiscoverE staff cannot administer non-life saving medication to campers.

Camper Code of Conduct

We expect campers to follow the established code of conduct expressed to campers by their instructors on the first day of camp. Any intentional camper behaviour showing disrespect or disobedience to the code of conduct will result in appropriate discipline. The instructor will be the first individual to deal with camper behaviour problems.

The camp will contact you if your child is unwilling to change their behaviour, shows a pattern or disobedience, exhibits violent, disruptive behaviour or is assaulting (i.e. physically or verbally) other campers, and dismissal from the camp may be considered. Though dismissal is rare, it is our job to ensure everyone is in a safe environment. There are no refunds or credits if a camper is dismissed from camp.

Sick campers

In order to ensure the health and safety of all campers and staff, we reserve the right to send sick campers home. Any camper displaying symptoms including headache, chills, cough, fever, loss of appetite, nausea, diarrhea, muscle aches and fatigue, runny nose, watery eyes and sore throat may be asked to leave camp. When symptoms are first observed, instructors will notify guardians and disclose our sick campers policy. If the camper continues to display symptoms of a contagious virus or symptoms worsen, we will phone the parent and ask them to remove the camper and withdraw them from camp for the remainder of the week. Fees go by session and are not subject to day-to-day refunds for missing days of camp; there are no refunds or credits if your child misses camp due to illness.

Incidents

In the event of an incident or emergency, our staff will follow a multi-step process for caring for your camper:

1. In the case of minor incidents, instructors will document what happened, provide necessary care to the camper, and communicate the information to the guardian when they pick up their camper at the end of the day.
2. In the case of medical emergencies, instructors will contact 911 and University of Alberta Protective Services.
3. Instructors will then perform necessary first aid as required (all DiscoverE staff are certified in First Aid and CPR-C.)
4. A staff member will call the camper’s guardian to inform them of the incident.
5. A staff member will fill out an Incident Report. A copy of this report will be sent to the camper’s guardian.
6. Staff will follow up and monitor the situation as necessary.